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Store Manager

Store Manager

ConfidentialJalandhar
18 days ago
Job description

Purpose Overall Relevance for the Organization :

Take full ownership of the store and its commercial success.

Key Responsibilities :

  • Analyze relevant data to probe and challenge the status quo.
  • Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed.
  • Drive continuous improvements in the store's sales, productivity, and profitability.
  • Ensure the legal and financial integrity of the store.
  • Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor.
  • Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself.
  • Schedule staff so as to properly serve customers, drive sales, and execute tasks.
  • Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
  • Ensure proper in-store Brand execution according to established standards and directives.
  • Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge.
  • Manage all store operations in a systematic and efficient manner, as per established policies and procedures.
  • Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store.
  • Ensure merchandise deliveries are processed on the same day they arrive and the store's entire product offer is made immediately available and easily accessible to customers on a consistent basis.
  • Ensure cash register transactions are processed quickly and accurately.
  • Lead and implement all applicable loss prevention policies and procedures.
  • Maintain a safe and productive shopping and working environment.
  • Manage the recruitment and training of store team members.
  • Ensure all HR policies and procedures are adhered to.
  • Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance.
  • Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder.
  • Share best practices to drive the collective performance of all district stores.
  • Complete all applicable training programs and effectively apply the learning on the job.
  • Seek coaching and learning opportunities to continually improve your performance.
  • Authorities :
  • Customers
  • Peers and Supervisor
  • Vendors and Support Functions (e.g., Visual Merchandising, Facility Services, etc.)
  • Local Administration (e.g., mall management)

Other Qualifications :

  • Must be a Graduate / Postgraduate from a recognized university.
  • Minimum 18 months of work experience in a sports / fashion customer and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility.
  • Intermediate numeracy and literacy and advanced verbal communication skills.
  • COURAGE : Speak up when you see an opportunity; step up when you see a need.

    OWNERSHIP : Pick up the ball. Be proactive, take responsibility and follow-through.

    INNOVATION : Elevate to win. Be curious, test and learn new and better ways of doing things.

    TEAMPLAY : Win together. Work collaboratively and cultivate a shared mindset.

    INTEGRITY : Play by the rules. Hold yourself and others accountable to our company's standards.

    RESPECT : Value all players. Display empathy, be inclusive, and show dignity to all.

    Skills Required

    Customer Service, Sales Strategy, Retail Management, Team Leadership, Merchandising, Communication

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    Store Manager • Jalandhar

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