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Senior Software Engineer

Senior Software Engineer

ServiceNowHyderabad, Telangana, India
13 hours ago
Job description

Job Description

We are seeking an experienced  Full Stack ServiceNow Platform Developer  with strong expertise in  AI / ML integration  to advance our enterprise IT solutions. This role focuses on  designing, developing, and automating ITSM and ITOM workflows  on ServiceNow, while embedding  AI-driven capabilities  for predictive analytics, intelligent routing, and decision-making.

The ideal candidate will bring  hands-on ServiceNow development experience , strong full-stack skills, and proven expertise in  integrating AI / ML models and automation  into enterprise workflows.

What you get to do in this role :

  • Lead  ServiceNow development  across frontend and backend components with advanced debugging and optimization.
  • Design and configure  ITSM / ITOM modules  (Incident, Change, Request, Problem, Event Mgmt, CPG, Certificate Mgmt, Discovery).
  • Build and automate workflows using  Flow Designer, Integration Hub, Client Scripts, Business Rules, and Virtual Agent .
  • Implement  Now Assist  and  Conversational AI / Virtual Agent  to enhance self-service and reduce manual workload.
  • Develop and maintain  AI-driven observability solutions , deriving insights from logs, metrics, and traces.
  • Create  REST / SOAP API integrations  between ServiceNow and external AI / ML platforms, observability tools, and enterprise apps.
  • Design  end-to-end workflows  across IT infrastructure domains (Network, Applications, Security) enhanced by AI capabilities.
  • Manage  CMDB data models and relationships  to support accurate AI-powered insights.
  • Automate data ingestion, event correlation, and AI-driven resolution workflows.
  • Ensure adherence to  ITIL best practices  and  enterprise security standards  in AI-enabled solutions.
  • Establish governance and transparency for  AI-driven decisions .
  • Continuously enhance  ServiceNow performance, scalability, and automation accuracy  to drive ITSM effectiveness.

Qualifications

To be successful in this role you have :

  • 6+ years of combined experience in  ServiceNow development  and  object-oriented programming (Java / JavaScript / Python) .
  • Minimum 3 years of  hands-on ServiceNow development  experience.
  • Advanced proficiency in  JavaScript, Glide scripting, Business Rules, UI policies, and ServiceNow APIs .
  • Strong knowledge of  data structures, design patterns, performance / scalability optimization .
  • Experience with modern UI frameworks (Angular, React).
  • Practical expertise in  AI / ML model integration, AI Ops, and workflow orchestration with Agentic AI .
  • Solid understanding of  ITIL processes  across Incident, Change, Request, and Problem Management.
  • Familiarity with  Cloud platforms (Azure / AWS)  and  AI / ML frameworks  (e.g., Azure OpenAI).
  • Proven experience integrating  external AI models  via REST / SOAP APIs.
  • Strong problem-solving and analytical skills to optimize ITSM / ITOM operations.
  • Qualifications

  • ServiceNow certifications : CSA, CIS-ITSM, CIS-EM, CIS-Discovery (CTA preferred).
  • Full-stack skills :   React, CSS / SCSS, Python, Django, REST APIs .
  • Hands-on with  AI / ML models, RPA tools, and predictive intelligence solutions .
  • Familiarity with  ServiceNow ITOM, CMDB, and automation frameworks  for IT service optimization.
  • FD21

    Additional Information

    Work Personas

    We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

    Equal Opportunity Employer

    ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

    Accommodations

    We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

    Export Control Regulations

    For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

    From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

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