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Genesys Engineer

Genesys Engineer

Weekday AIIN
20 days ago
Job type
  • Remote
  • Quick Apply
Job description

This role is for one of the Weekday's clients

Min Experience : 7 years

Location : India

JobType : full-time

We are looking for an experienced Genesys Engineer to design, build, and optimize Genesys Cloud and Engage Contact Center solutions . The role requires driving large-scale contact center initiatives, ensuring seamless integrations, high system performance, and delivering superior customer experiences.

Requirements

Key Responsibilities

  • Architect, design, and implement scalable Genesys environments .
  • Develop advanced call routing, IVR flows, and customer engagement workflows .
  • Integrate Genesys with CRM, WFM, and enterprise applications .
  • Implement AI-driven solutions including chatbots, voicebots, and predictive routing.
  • Ensure system security, compliance, and disaster recovery readiness .
  • Act as a subject matter expert (SME) for escalations, performance tuning, and optimization activities.

Qualifications & Skills

  • Bachelor’s / Master’s degree in Computer Science, IT, or related field .
  • 8+ years of hands-on experience in Genesys Cloud / Engage.
  • Strong expertise in SIP, VoIP, telephony, and cloud platforms (AWS / Azure) .
  • Programming knowledge in Java, Python, or C .
  • Excellent communication, analytical, and problem-solving skills .
  • Preferred : Genesys Certifications (GCP / GCE) , exposure to AI / ML solutions , and Agile methodologies .
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