Key Responsibilities :
- Offer accurate, timely, and professional advice or consultations in your area of expertise.
- Respond to queries via chat, email, video call, or phone as per platform requirements.
- Assist users in understanding complex issues or solving specific problems.
- Maintain up-to-date knowledge in your field to ensure credible and current consultation.
- Document interactions, maintain records, and follow data privacy / confidentiality protocols.
- Collaborate with internal teams to improve consultation workflows and customer satisfaction.
- Participate in training, webinars, or content development if applicable.
Domains (Customize as per use case) :
Healthcare (e.g., medical specialists, dietitians, psychologists)Legal (e.g., legal advisors, compliance experts)Finance (e.g., tax consultants, investment advisors)Technology (e.g., IT consultants, cybersecurity experts)Education (e.g., career counselors, academic advisors)Required Skills & Qualifications :
Bachelor's or Master's degree in a relevant field.Minimum 3 years of experience in the chosen area of expertise.Strong problem-solving and analytical skills.Excellent verbal and written communication.Comfortable with digital tools, platforms, and remote interactions.High level of professionalism and customer-centric approach.Skills Required
Problem-solving, Analytical Skills, Cybersecurity, Customer Engagement