Customer Service Representative

Job Title : Customer Support Representative

Location : Gurugram

Experience : 0–2 years

Job Type : Full-time

About the Role :

We are looking for a motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal candidate is a good communicator, solution-oriented, and passionate about delivering excellent service.

Key Responsibilities :

• Respond to customer queries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and follow up to ensure full resolution
• Maintain customer records by updating account information
• Guide customers on product / service usage and troubleshoot basic issues
• Coordinate with internal teams (technical, operations, etc.) for issue resolution
• Provide feedback on recurring issues to help improve products and processes
• Maintain service levels (TAT, resolution quality, etc.) and handle escalations professionally

Requirements :