Cyber Security Specialist

Position : ServiceNow Specialist

Experience : 5 to 7 years

Role Summary

We are looking for an experienced ServiceNow Specialist who can design, configure, and deliver robust ServiceNow solutions. This role involves working closely with clients to analyze requirements , design workflows, and implement secure, scalable systems that drive operational excellence.

Key Responsibilities

Configure and develop on the ServiceNow platform , ensuring secure application operations and effective exception handling.

Design data models, workflows, and access control structures to support solution implementation.

Analyze business requirements, define epics and user stories , and create UI mock-ups to drive project success.

Lead end-to-end solution design — from workflow configurations to deployment in higher environments.

Provide training and support for teams on complex system configurations.

Conduct code reviews , adopt ServiceNow best practices, and guide teams through technical challenges.

Support pre-sales activities with domain expertise and solution recommendations.

Collaborate with cross-functional teams to deliver solutions aligned with business needs and technological constraints .

About the Team

The Cyber Strategy & Transformation team works with organizations to build and evolve their cybersecurity programs. Our services include :

Cybersecurity Assessments & Frameworks

Governance, Risk, and Compliance (GRC) Management

Cyber Transformation & Risk Management

Third-Party Risk Management

Technology and Asset Compliance

Cyber Risk Analytics and Reporting

Qualifications

Must-Have Skills :

5–7 years of ServiceNow implementation experience with modules like IRM, SIR, VR, TPRM, BCM .

Strong expertise in workflow design, APIs, web services , and integrations.

Hands-on experience with :

Workspace, UI Builder, Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer.

Migration and deployment processes.

Proven experience delivering 2–3 full lifecycle projects , from requirement gathering to go-live.

Strong ability to define epics, user stories , and create UI mock-ups.

Proficiency in ServiceNow platform management (deployments, upgrades, troubleshooting).

Excellent documentation, communication, and presentation skills .

Mandatory Certification : ServiceNow Certified System Administrator.

Good-to-Have Skills :

Implementation experience in IRM or Security Operations Modules (Risk, Audit, Vendor Risk Management, etc.).

Experience with ITAM, SAM, HAM, and CMDB .

Additional certifications such as :

ServiceNow Certified Application Developer (CAD)

CIS - Risk & Compliance

CIS - Security Incident Response

CIS - Third-Party Risk Management

CIS - Vulnerability Response

Familiarity with GRC technologies such as RSA Archer or MetricStream.