▷ [03 / 10 / 2025] Service Design Lead

#FixedTermOpportunity

Job description :

We’re looking for a lead service designer to join our fast-paced innovation pod, working cross functionally with business, technology, and product teams to create and test a new service proposition. You’ll be working alongside a venture lead and a creative technologist, collaborating with business functions to drive alignment and buy-in. This is an exciting opportunity to apply service design to shaping new innovative offerings at the intersection of finance and emerging technology. If you’re someone who’s keen to use rapid iteration to navigate a complex problem space, challenge assumptions, and create business impact, we’d love to hear from you.

Would you like to...

• Uncover the competitive landscape and market fit for a new proposition
• Own research methodology and facilitation with users and stakeholders for a deep understanding of the opportunity space
• Demonstrated expertise with systems thinking and creating new optimised ecosystems that balances user, business, and technology priorities
• Challenge existing assumptions with behavioural insight and design expertise to ensure a new proposition that integrates with and augments users’ day-to-day and mental models
• Conduct concept and proposition validation with users and translate actionable insights into the next iteration
• Providing vision and direction to the team and stakeholders throughout the project and create requirements and share best practice
• Work alongside product teams to plan and prioritise features for rollout based on business objectives.
• Work closely with the client’s technical team to push what’s possible, while balancing feasibility of a new offering
• Creatively push existing thinking and patterns to create something differentiated in the market

We would like you to have...

Nice to haves

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