Cosmetics Retail SpecialistShoppers Stop • Republic Of India, IN
Cosmetics Retail Specialist
Shoppers Stop • Republic Of India, IN
6 days ago
Job descriptionGreets customers upon arrival with a verbal greeting and smile Fully investigates customers’ needs using open-ended questions and demonstrates active listening Demonstrations and consultations are hygienic and educational Displays a competent level of Product Knowledge, and keeps up-to-date in this area E-Learning Aware of and adheres to security and cashiering procedures Brand dress code and grooming followed, and the strong personal image displayed Maintains hygiene of counter, clean and tidy work area (during and after demos and applications) Follows procedures for using a tester, to ensure hygienic cleaning, application, and sampling Keeps brush belt clean and in good order Maintains good relationships with Customers, Store, SSL and Brand teams, Mall Management Attends Learning Labs / scheduled workshops, contributes to training sessions / meetings, and keeps oneself informed of all store activities Communicates essential information to the store team Is keen to help the team with their tasks, also accurately and timely completes their own task Punctual, flexible, and has a responsible attitude towards breaks and absence Ensures compliance with the company’s code of conduct and SOPs Self-motivated, uses own initiative, and takes direction well High School Graduate or equivalent Knowledge of computer applications such as Microsoft Outlook, Word, Excel, PowerPoint, etc. Technical skills : Retail selling skills, Effective communication, and makeup skills Other Skills : Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem-solving, Innovative, In touch with current trends, styles, colors, and also the taste of the Indian market.
Job Title : Beauty Advisor
Reports To : Assistant Store Manager / Counter Manager / Store Manager
Department / Group : Operations
Work Experience : 0-2 years
Job Description
Role and Responsibilities :
Sales
- % contribution to store sales and consistently achieves IPT / AUS / Conversion target set by the Manager
- Helps Manager in executing monthly action plan including events calendar
- Adheres to out-of-stock procedures as set by Manager
- Actively participates in the FIFO process and management of Testers as per guidelines set by Manager
- Number of focused services carried out (% contribution to sales) (e.G. You time services for CL)
- Effectively closes the Sale, thanks the customer, and invites them
- Customers Follow-up (e.G. 1-2-3 connect for EL, 2-2-2 for CL, 3-3-3 for BB)
Consultation
Product and Technical Knowledge
Personal and Counter Image
Communication and Relationship Building
Commitment
Qualifications and Education Requirements
Preferred Competencies & Skills
Preferred Industry
Beauty / Retail / Apparels / Salon / Aviation / Hospitality
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Retail Specialist • Republic Of India, IN
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