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[Immediate Start] Customer Service Representative

[Immediate Start] Customer Service Representative

Santacruz TM Pvt Ltd.India
19 hours ago
Job description

Position Title : Voice Process Associate

Experience : 6 months to 1 years

Shift Timing : Night Shift (US Shift Hours)

Location : Ahmedabad

Job Summary :

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities :

  • Handle inbound and outbound customer calls from US clients.
  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications :

  • Graduate in any stream.
  • 2–4 years of experience in US voice process / customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.
  • Preferred Attributes :

  • US accent experience supporting North American clients.
  • Problem-solving attitude with the ability to think on your feet.
  • Benefits :

  • Competitive salary and performance incentives
  • Career advancement opportunities
  • One-Year retention bonus
  • Allowances
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    Customer Service Representative • India

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