International Voice Process Executive

HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.

Designation : Customer Support

Process : Inbound Calling.

• No sales or upselling or cross selling.

Experience : 1 to 6 Yrs in Voice process

Shift : Rotational Shift and rotational Off

Work Location : HCLTech - Noida Sector 144

Interested candidates can share their resume and the below details to vignesh-baskaran@hcltech.com

Subject of the Email : International voice Process - Noida

Full name as 10th Marksheet :

Mobile Number :

Email Id :

Total Experience :

Relevant Years of experience :

International Client Experience(Y / N) :

Current CTC :

Expected CTC :

Okay with rotational shift and Offs (Y / N) :

Ready to work from office (Y / N) :

Notice Period : Immediate Joiner

Current Location :

Having all Offer & relieving documents of previous companies :

Ex-employee of HCL (Y / N) : IF yes, please share your SAP ID :

Please find the JD below.

Responsibilities

Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs

Responding to queries regarding our products, services, data and client accounts

Managing multiple client queries at once

Utilizing workflow tools to manage your own workload

Contributing to the achievement of team targets including service levels and quality measures

Maintain accurate records of customer communication and discussions using the appropriate internal system / s

Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time

Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved

Ensure that good client / consumer outcomes are at the center of all operational activity and decision making

Deliver great clients and consumers service and seek to exceed client / consumer expectation

Mandatory qualifications :

Excellent communication skills both verbal and written Mandatory.

A problem solving mind-set.

The ability to multi taskAble to work well as an individual and as part of a team

Minimum 12th is mandatory.

Perks :

Cab facility is Available (Home pickup & Drop)

5 Days working