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Team Manager (NextGen Support - L1 / L2) - Route Mobile

ConfidentialMumbai

30+ days ago

Job description

Overview

We are seeking an experienced and dynamic Team Manager to lead our NextGen Support team based out of Bangalore. As a Team Manager, you will play a crucial role in ensuring efficient operations, maintaining high-quality service delivery, and fostering a collaborative work environment. If you have a passion for telecommunications and technical expertise, we encourage you to apply!

Mumbai Responsibilities :

Leadership and Team Management :

Lead, mentor, and motivate a team of L1 and L2 support professionals.

Set clear performance expectations, monitor progress, and provide regular feedback.

Foster a positive team culture, encouraging collaboration and knowledge sharing.

Domain Expertise :

Preferred experience in the telecommunications industry or related domains.

Familiarity with OTT messaging platforms is a plus.

Stay updated on industry trends and emerging technologies.

Technical Proficiency :

Possess a solid understanding of core technical concepts relevant to our support services.

Collaborate with technical experts to address complex issues efficiently.

Ensure team members are well-versed in technical troubleshooting and problem-solving.

Process Improvement :

Identify areas for process optimization and efficiency enhancement.

Implement best practices to streamline support workflows.

Monitor KPIs / OKRs and drive continuous improvement.

Stakeholder Communication :

Liaise with cross-functional teams, including engineering, product, and sales.

Communicate effectively with internal stakeholders and external clients.

Qualifications :

Bachelor s degree in a relevant field (e.g., Computer Science, Telecommunications).

Minimum of 4-5 years of experience in a Team Manager role.

Proven track record of successfully managing support teams.

Excellent communication, leadership, and problem-solving skills.

Ability to thrive in a fast-paced, dynamic environment.

Skills Required

Technical Support, Incident Management, Network Troubleshooting, System Administration, Sales

Team Manager • Mumbai