Quality AnalystTP • Panipat, Haryana, India
Quality Analyst
TP • Panipat, Haryana, India
30+ days ago
Job description
We’re Hiring – Quality Analyst || Technical Process || Gurgaon
Process : Technical Support
What You’ll Do :
Monitor and evaluate calls to ensure service excellence & process adherence
Identify training opportunities and provide actionable feedback
Conduct performance audits and RCA for quality deviations
Prepare detailed weekly & monthly quality reports
Collaborate with operations & training teams to improve customer journey
What We’re Looking For :
Minimum 1–3 years of QA experience in a technical process (Voice / Non-Voice)
Strong analytical & problem-solving skills
Excellent communication & soft skills
Knowledge of QA tools, quality frameworks & calibration processes
Ready to work in rotational shifts & week offs
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Quality Analyst • Panipat, Haryana, India
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