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Fresher / BPO / CSE / TSE / US Process / Chat / Voice Process / Customer support

ConfidentialGurgaon / Gurugram, Delhi, Noida

8 days ago

Job description

Role Summary :

Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team.

Who Can Apply :

12th Pass / Diploma / Graduate
Excellent written English skills
Comfortable with night shifts & rotational shifts
Basic computer knowledge

Perks & Benefits :

5-day work week

Night shift allowance + Overtime pay

Free cab (night shifts)

Subsidized meals

Health & Life Insurance

PF, Gratuity, Parental Leave

Career growth opportunities

Performance incentives

To escalate the queries of the customer via Chat / Email and Voice

Resolve the customer issue for international customers.

To provide the best resolution to the customers.

Maintain the better relationship with the customers.

Meet the customers requirements and provide them satisfaction with the best resolution of their queries.

Qualification : 12th and Above

Good communication skill (Verbal & Written)

Computer Knowledge

Flexible (24 / 7) environment

Skills Required

zendesk, Salesforce Service Cloud, intercom, LiveChat, Microsoft Office Suite, crm software

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Voice Support • Gurgaon / Gurugram, Delhi, Noida