Bid Manager - BPO / ITeS

Job Title : Bid Manager - BPO / Call Center / ITeS (10-15 yrs)

Department : Sales & Solutions

Reporting to : Pre-Sales Head

Job Summary : We are seeking an experienced and results-driven Bid Manager to join our BPO / Call Center / ITeS team. This role will work with sales and delivery, to develop business solutions and clients to understand requirements and drive the proposal process. The ideal candidate will have a deep understanding of BPO operations, Bid Management, Pre-Sales, process transformation and customer experience domains.

Key Responsibilities :

Sales Support : Collaborate with the sales team to understand client needs and present tailored AI & Tech solutions.

Solution Design : Develop customized solutions by coordinating with delivery, operations, and technology teams.

Proposal & RFP / RFI Management : Lead the creation of high-quality proposals, case studies, presentations, and RFP / RFI responses.

Client Interaction : Participate in client meetings and presentations, articulating value propositions clearly and confidently.

Costing & Pricing : Work with finance and operations to define costing models and support commercial pricing strategies.

Market Intelligence : Stay updated on industry trends, competitor solutions, and technology advancements in BPO / ITeS.

Collaboration : Coordinate across multiple departments to gather inputs, validate solutions, and ensure proposal feasibility.

Transition Support : Support the handover of closed deals to operations / delivery teams ensuring proper knowledge transfer.

Required Skills & Qualifications :

• Bachelors degree in Business, IT, or related field (MBA preferred).
• 4-8 years of experience in Bid Management or solutioning within a BPO / Call Center / ITeS environment.
• Strong understanding of Contact Center operations, Workforce Management (WFM), Quality, and CRM platforms.
• Exposure to domains like customer service, technical support, sales, collections, or back-office processes.
• Excellent communication, presentation, and stakeholder management skills.
• Proficiency in creating proposals, solutions decks, and cost models.
• Ability to multitask, meet tight deadlines, and manage multiple stakeholders.
• Knowledge of tools like MS Office (Excel, PowerPoint), Visio, and CRM / SFA platforms.

Preferred Qualifications :

(ref : iimjobs.com)