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We are hiring For - Service Quality role
ConfidentialNavi Mumbai, Mumbai, Mumbai City30+ days ago
Job descriptionAuditing the transactions calls & emails Develop and maintain QA metrics and reports. Implement corrective actions to address any product deficiencies. Assist in the development and implementation of quality control policies and procedures. Ensure compliance with industry regulations and standards. Keep up to date with changes in industry standards and regulations. Identify areas for improvement in the QA process and suggest enhancements. Process improvement projects to be identified from the Queries, requests & Complaints received Participate in continuous improvement initiatives and projects. Work with cross-functional teams to resolve quality issues. Maintain accurate and up-to-date records of QA activities and findings. Prepare and present QA reports to senior management. Ensure all quality documentation is properly filed and maintained. Implement customer feedback (CSAT / NPS) into the quality improvement process. Ensure that customer requirements are understood and met. Minimum of 3-5 years of experience in quality assurance, preferably in a supervisory or managerial role. Experience in the BFSI / ITES / BPO is a plus. Strong understanding of quality control procedures and regulatory requirements. Excellent analytical and problem-solving skills. Proficient in quality management software and tools. Strong leadership and team management skills. Effective communication and interpersonal skills. Detail-oriented with a focus on accuracy and quality. Ability to work under pressure and meet deadlines. Proactive and self-motivated with a strong sense of responsibility. Commitment to continuous improvement and professional development. Office and production floor environment. May require occasional travel to supplier or customer sites.
Key Responsibilities
Team Management :
- Supervise and provide guidance to the QA team.
- Ensure team adherence to quality control procedures and protocols.
Quality Control :
Policy and Procedure Development :
Continuous Improvement :
Documentation and Reporting :
Customer Focus :
Qualifications
Education : Bachelors degree is a must.
Experience :
Skills :
Personal Attributes
Working Conditions
Skills Required
Analytical, Leadership, Team Management, Bfsi, Ites, Bpo
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Hiring For Service • Navi Mumbai, Mumbai, Mumbai City
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