Commvault Engineer- L2

Role :

Managed Services Compute Level 2 engineer

Job Description :

• Provide remote support for Compute infrastructure, Oneview application throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.
• Provides technical input, solutions, and recommendations to deal pursuit.
• Engaged in and provides support for transition / transformation efforts.
• Monitors service delivery compliance to budget, quality standards, and customers and / or internal businesses / end user requirements.
• Provides IT infrastructure and / or application infrastructure lifecycle technical support, including planning, project management, installation, on- going management / monitoring / troubleshooting, and de- installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).
• Manages the technical / service relationship between the company and the customer, and between the company and subcontractors / vendors.
• Works with the key customers and / or internal businesses / end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.

Responsibilities :

Apply technical knowledge to perform Operate and admin tasks on Compute hardware

Integrate technical knowledge and business understanding to create superior solutions for the company and for customers.

Incident Management :

Resolve most technical incidents independently within your technical area.

Work with team members / vendors to resolve more complex or cross- technology incidents.

Escalation Management :

Identify potential escalations and alert management proactively.

Problem Management :

Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.

Change Management / Implementation :

Independently reviews, implements, and verifies changes / solutions of moderate complexity and risk to meet customer and / or IT infrastructure needs within area(s) of technical responsibility.

Configuration Management :

Ensure Configuration Management Database (CMDB) entries are complete and accurate.

Technical & Business Skills

4+ years of demonstrated experience in service and support of Server / Storage / VMware / Hyper-V / Linux products.

Must Have

§  Broad technical knowledge on ISS solutions – Installing, Configuring & Troubleshooting of C7000 enclosures, Virtual Connects, Blade Switches- SAS,Ethernet & FC, ProLiant Blades & Storage Blades

§  Knowledge on SAN, NAS technologies ( Ethernet / iSCSI, FC, FCOE)

§  Knowledge on DAS Storage & HBAs – Smart Array / RAID, SSDs SAS, SATA etc

§  Basics of Networking (Vlan concepts, Analyzing switch logs, Jumbo frames, flow control etc)

§  Basic Operating Systems Knowledge – Install & Configuring VMware, Windows HyperV, RHEL, SUSE(as Bare-Metal OS & as VMs on Hypervisors)

§  Troubleshooting OS logs for hardware issues from VM-support, HPSreport, SOSreport, Support-Config etc

§  Should be ready to work in rotational shifts and on weekends.

§  Good written and verbal communication skills (Mandatory).

§  Zeal for going the extra mile to solve customer issues.

Good to have :

§  Working knowledge on PXE, NTP, DNS, AD / LDAP, SMTP, FTP / SFTP

§  Understanding of Rest API, Powershell, databases like SQL / Postgress, etc.

§  Linux / Microsoft / VMware VCP or equivalent experience / certification will be an added advantage

§  Knowledge in Oneview 1.0 to 4.X & Global Dashboard - Installing, Configuring & Troubleshooting its Dumps

Eligibility

§  Educational Qualification – Bachelor / Masters in technical field or equivalent experience.

§  ITIL certification is an added advantage