ServiceNow ITOM Developer

Job Title : ServiceNow ITOM Developer

Experience : 3+ Years

Location : Hyderabad

Employment Type : Full-Time

Job Summary

We are looking for a skilled ServiceNow ITOM Developer with hands-on experience in implementing and enhancing IT Operations Management modules. The ideal candidate should have strong technical expertise in Discovery, CMDB, Event Management, Service Mapping, and integrations within the ServiceNow platform.

Key Responsibilities

Develop, configure, and implement ITOM modules, including :

Discovery

Service Mapping

CMDB enhancements

Event Management

Orchestration (if applicable)

Build and maintain MID Servers , credentials, probes, and sensors.

Design and implement Service Maps , business services, and dependency views.

Integrate ServiceNow ITOM with monitoring tools such as SolarWinds, Zabbix, SCOM, Dynatrace, AppDynamics, Nagios , etc.

Troubleshoot Discovery issues, patterns, and performance-related challenges.

Ensure CMDB data accuracy, reconciliation, and normalization.

Develop automation workflows using Script Includes, Business Rules, Transform Maps, REST / SOAP integrations .

Collaborate with cross-functional teams to align ITOM solutions with business needs.

Create documentation, SOPs, and knowledge articles for implemented solutions.

Required Technical Skills

ServiceNow ITOM modules : Discovery, Service Mapping, Event Management, Orchestration

CMDB Expertise : CI classes, relationships, identifiers, CMDB best practices

Discovery Expertise :

Patterns, probes, sensors

MID Server troubleshooting

Credential management

Service Mapping :

Application / services mapping

Pattern design & troubleshooting

Event Management :

Alert rules, alert correlation

Monitoring tool integrations

Integration Skills : REST API, SOAP, web services, integration hub

Scripting : JavaScript (Server & Client-side), Glide API, Script Includes

Database & Infrastructure Knowledge : Windows / Linux servers, networking basics, cloud platforms (AWS / Azure)

Experience with ITIL processes , especially Incident, Change, CMDB governance.

Good to Have

ServiceNow Certified Implementation Specialist – ITOM

Knowledge of Agent Client Collector (ACC)

Experience with Terraform, Ansible, or automation tools

Exposure to Performance Analytics or ITSM modules