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Store Manager
Store ManagerMarks and Spencer Reliance India Private Limited • Vijayawada, IN
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Store Manager

Store Manager

Marks and Spencer Reliance India Private Limited • Vijayawada, IN
3 days ago
Job description

We are looking for a Store Manager who will drive store operations, maximize sales, and lead the team to deliver an exceptional customer experience.

Key Deliverables ( Essential functions & Responsibilities of the Job) :

Sales & Performance Management :

  • Target Achievement : Drive and monitor the achievement of sales goals for your department. You’ll also play a key role in setting realistic yet ambitious targets, with the flexibility to adapt based on performance trends.
  • Sales Analysis : Track sales performance continuously, taking timely corrective actions when necessary to meet or exceed sales objectives.
  • Team Communication : Regularly share updates on department, store, and regional performance with your team, ensuring transparency and motivating everyone towards common goals.

Customer Experience :

  • Customer Service Excellence : Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for every visitor.
  • Building Relationships : Understand customer needs, cultivate rapport, and establish loyal relationships with key clientele.
  • Handling Feedback : Take ownership of customer complaints and queries, ensuring timely and satisfactory resolutions that turn challenges into positive outcomes.
  • Visual Merchandising & Store Presentation :

  • Merchandising Standards : Ensure that all visual merchandising guidelines are followed to create an attractive and engaging shopping environment.
  • Continuous Improvement : Provide constructive feedback to visual merchandisers to enhance the store's visual appeal and product presentation.
  • Shrinkage & Inventory Control :

  • Loss Prevention : Implement best practices to minimize shrinkage by training staff on merchandise handling and stock protection, safeguarding store assets.
  • Operational Leadership :

  • Day-to-Day Management : Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display.
  • Procedure Adherence : Execute operational procedures efficiently, ensuring consistency and excellence in areas such as housekeeping, fitting rooms, and checkout processes.
  • Quality Control : Monitor product quality, address any issues swiftly, and communicate feedback to the merchandising team to uphold superior product standards.
  • Cashier Support & Training :

  • Support & Supervision : Assist in the training of cashiers and provide ongoing support to ensure smooth operations at checkout, contributing to a positive customer experience.
  • Key Skills

  • Sales & Business Acumen
  • Customer Orientation
  • Team Management
  • Operational Excellence
  • Good Interpersonal skills
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    Store Manager • Vijayawada, IN

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