Service Training Lead

JOB PURPOSE

The ideal fit for the role will have a strong customer service background with knowledge of various techniques to implement effective training for our team to increase ability of service hospitality.

KEY RESPONSIBILITIES

• Doing TNA for service staff and vivo India service employees.
• Update and develop training material to meet needs of the Service Desk
• Provide support to all national and regional training requirement
• Implement new training techniques and apply learning structures to training sessions to maximize the benefit of training sessions for new and existing employees.
• Monitoring and handling Learning management system for service staff
• Review current customer service processes and collaborate with senior management to decide how existing processes could be improved.
• Taking care of staff development and engagement

Specific experience : 3 years of previous training experience related to service preferred

Overall experience : More than 5 years of experience