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Senior Operation Associate

ConfidentialSonipat, Sonipat / Sonepat, India

8 days ago

Job description

Job Description :

We are seeking a proactive and dynamic Senior Operations Associate to join our Learning Department. In this role, you will be at the heart of shaping an exceptional student experience. You will play a critical part in ensuring that students thrive, stay engaged, and successfully complete their programs. As an Operations Associate, you&aposll be responsible for the seamless coordination of operations, driving student performance, and ensuring top-tier outcomes. Your focus will be on making sure students meet their learning objectives while continuously improving the overall student experience.

Key Responsibilities :

Engage with Students Daily : Connect with a batch of 250-300 students, driving their learning progress and ensuring consistent outcomes.
Monitor Progress : Track students&apos adherence to key milestones such as attending lectures, completing assignments, and assessments, and participating in contests.
Ensure an Exceptional Student Experience : Uphold a positive and motivating atmosphere within the batch, both inside and outside of the classroom.
Handle Escalations : Address and resolve student concerns promptly and effectively within the defined Turnaround Time (TAT).
Collaborate Across Teams : Run targeted experiments in batches, collaborating with the project team to drive continuous improvements.
Provide Feedback : Offer meaningful user feedback to the product team, helping to refine and enhance the learning experience.
Student Performance Reviews : Conduct weekly one-on-one sessions with students, reviewing scorecards and providing feedback to help them improve.
Pacing & Revision : Ensure that classes are paced appropriately and conduct revision sessions as needed, working with relevant teams to execute changes.

Key Requirements :

Fast-Paced, Results-Driven : Thrive in a fast-paced, dynamic environment where your contributions directly impact student success.

Basic Excel / Google Sheets Skills : Comfortable using basic functions for tracking and reporting.

Excellent Communication Skills : Proficient in both English and Hindi (spoken and written), with a flair for clear and effective communication.

Customer-Facing Experience : Prior experience in customer service is a plus, as you'll be handling student interactions regularly.

Proactive & Solution-Oriented : Always ready to take the initiative, solve problems, and ensure smooth operations. Willing to make calls and take charge of communication when necessary.

Why Join Us

Be part of a supportive and dynamic team focused on making a difference in the learning journey of hundreds of students.

A fast-paced, growth-oriented role where your efforts are truly recognized and celebrated.

Opportunity to learn and develop across multiple domains, including student engagement, project management, and operational coordination.

If you&aposre ready to make an impact, help students achieve success, and thrive in a high-energy environment, we'd love to have you on board!

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Skills Required

Customer Service, google sheets , Basic Excel

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Senior Associate • Sonipat, Sonipat / Sonepat, India