Possess good understanding of Operational metrics and their impact in an IT organizationUnderstanding of PMO activitiesGovernance around managing projects, customers etc. in the ERP systemGood written oral communication and Interpersonal SkillsHigh motivational levels and need to be a self-starterA collaborative work style to engage peers and colleaguesStrong knowledge of the MS Office Applications (Excel and PowerPoint in particular) Job ResponsibilitiesUnderstand, calculate and publish Operational metrics like Utilization, Attrition, headcount as per the defined processesTrack projects against schedules and budget, and report status to internal team on regular basis and leadership on need basisWork with the team on preparing periodic business reviews, management reports and presentations for diverse audienceGuide business teams around operational activities, and help them with their queries, provide best practice guidance as and when neededProvide governance around the process of creating new customers, projects and employees in the systemUnderstand the company business processes and ensure that the ERP system is in sync with it, this also involves some ERP system administration tasksManage information from diverse systems to produce MIS reports, perform regular as well as AdHoc analyses for business and leadershipUnderstand and participate in process of weekly revenue forecasting / MLE update which is sent to the leadershipPrepare and analyze trends on operational as well as financial metrics as compared to the previous yearsMaintain a strategic focus with frequent interaction with the business and support functions to maintain a balance between immediate needs long business goalsSkills Required
Forecasting, Accounting, Budgeting, Mis, Taxation, Accounts Receivable