Faculty Incharge - Program Management, Student Success

Job Description

Why IIDE?

IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape.

About the Role

As an Faculty Incharge  - Program Management at IIDE Mumbai, you will oversee end-to-end coordination and management for the Bachelor’s of Digital Business (BDB) program. Representing IIDE at partner colleges, you will collaborate with deans, faculty, and students, ensuring smooth operations and delivering an exceptional learning experience. This role involves teaching a course, operational management, student engagement, and academic coordination across various stakeholders.

What You'll Do

Teaching

Deliver engaging lectures on management subjects to ensure conceptual clarity and real-world application. This would include taking 1 subject per semester.

Develop and grade assessments, ensuring timely and constructive feedback.

Collaborate with the academic team to design and update the curriculum in alignment with industry standards.

Program Coordination and Networking

Represent IIDE at partner colleges, fostering relationships with deans, faculty members, and students.

Act as a key liaison between IIDE and the college for all operational and academic matters.

Classroom and LMS Management

Oversee classroom setups and ensure proper functioning of physical and digital assets.

Manage trainer schedules through Google calendars.

Monitor and manage the Learning Management System (LMS) to facilitate seamless course delivery.

Student Engagement and Counseling

Conduct regular communication with students through calls, emails, and WhatsApp, addressing queries and concerns.

Counsel students during the admission season (June to August) to ensure batch strength targets are met.

Guide students throughout their academic journey, from onboarding to course completion.

Student Orientation and Events

Conduct student orientation sessions to familiarize them with the program and its structure.

Coordinate with students through CRM, calls, emails, and WhatsApp, addressing any queries or concerns.

Plan student activities for holistic development.

Industry Engagement

Reach out to industry professionals for guest sessions via LinkedIn, enhancing the learning experience.

Provide ongoing support to trainers, addressing course delivery-related queries.

Academic Monitoring and Feedback

Monitor course progress and coordinate feedback with trainers to ensure quality standards.

Provide regular updates to IIDE management on program performance and student engagement.

Compliance and Reporting

Ensure program delivery aligns with IIDE and partner college standards.

Generate reports and statistical data on course progress, student feedback, and key metrics.

Location Flexibility

Work from designated partner colleges in Mumbai and the IIDE Andheri Campus as required.

Requirements

Who You Are

Must-Have

3-5 years of experience in teaching at a college or university.

2+ years of experience in academic coordination, student operations, or a related role.

Understanding of NEP, UGC, AICTE norms.

Strong written and spoken English communication skills.

Excellent interpersonal and networking abilities.

Qualification

A postgraduate degree in any stream.Phd would be an advantage. Qualification in NET / SET as a Professor would be considered.

Should Have

Experience in managing educational programs or student engagement initiatives.

Proficiency in Google Workspace (Sheets, Docs, GDS, etc.) and CRM tools.

Interest in EdTech, teaching and academic operations.

Nice to Have

Additional certifications or training in program management or educational administration.

Requirements

Who You Are : Qualifications : 7-10 years of experience in student-facing or customer service roles. Preferred age range : 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals. Strong analytical problem-solving skills with a vibrant and optimistic mindset. Demonstrated ability to handle challenging situations and ensure an exceptional student experience. Should Have : Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams. Nice to Have : Experience in digital marketing education or related fields. Advanced problem-solving skills with a focus on innovative solutions. Additional certifications or training in student management or educational leadership.