Endpoint Security Engineer (L1&L2)

Device Management (Endpoint) Support Engineers – L1 & L2

Location : Chennai, Hyderabad and Mumbai

Mode : work from office (5 days)

Shifts : Rotational Shifts (24x7)

Budget - L1 : 6-7 LPA; L2 : 15-18 LPA

Skills required (End Point Security) :

Sentinal One

Carbon Black

Aruba - NAC

DAM - Imperva

DSF - Imperva

Job Overview : We are looking for

Device Management L1 and L2 Support Engineers

to join our Security Operations team. The ideal candidates should have relevant hands-on experience in managing security devices, basic to intermediate understanding of networking and operating systems, and familiarity with security tools and support processes.

Required Skills (Common for Both Levels) :

Basic to Intermediate understanding of :

Networking : Firewalls, routing, TCP / IP, packet flow & analysis.

Operating Systems : Windows, Unix / Linux / Ubuntu.

Security Concepts : OWASP Top 10, vulnerability management, system hardening, CIA triad, etc.

Hands-on experience with :

Security Tools :

Network Security

– WAF, APT, Secure Web Gateway

Endpoint Security

– EDR, DAM, NAC, DLP, FIM, IRM

IAM

– PIM, RSA

Infrastructure & Monitoring

– Active Directory, SIEM / SOAR, Web Application Security

Incident, change, and problem management processes.

Basic automation & scripting (e.g., Bash, Python), Ansible, REST API.

Security documentation – SOPs, reports, configurations, dashboards.

Good communication, documentation, and stakeholder coordination skills.

Key Responsibilities :

L1 Support Engineer :

Perform daily monitoring, health checks, and first-level support of security infrastructure.

Handle user queries and coordinate with L2 / TAC teams for escalations.

Assist in technical documentation (SOPs, daily reports, dashboards).

Follow defined SLAs and support internal / external audit requirements.

Work with tools like EDR, NAC, DLP, IRM, SIEM / SOAR, WAF, and endpoint security platforms.

Participate in incident and change management.

Contribute to the upkeep of device configurations and health monitoring.

L2 Support Engineer :

Handle L1 escalations, perform root cause analysis, and manage issue resolution.

Coordinate with OEM vendors for RMA, patching, and upgrades.

Ensure SLAs are met and assist in audit readiness.

Troubleshoot and manage tools such as EDR, DAM, NAC, DLP, FIM, IRM, WAF, Secure Web Gateway, SIEM / SOAR, and IAM tools like PIM / RSA.

Participate in automation and optimization initiatives using scripting, Ansible, REST APIs.

Maintain and update documentation including SOPs, configuration baselines, dashboards, and audit reports.

Participate in capacity planning, change / problem management, and process improvement.

Experience Requirements :

L1 Role : Experience : 2 to 4 years total, with at least

1 year in security device management and operations .

L2 Role : Experience : 4 to 6 years total, with at least

4 years in security device management and operations .

Educational Qualifications :

B.E. / B.Tech / MCA or equivalent in a relevant field.

Preferred Certifications :

Certified Endpoint Protection Professional

Network Security Certified Professional

CEH, CISM, CISSP (for L2)

ITIL, COBIT, ISO 27001

Kirti Rustagi

kirti.rustagi@raspl.com