Paytm Payments Services - Key Account Manager - Education / BFSI Sectors

Key Account Manager | BFSI / Education

About Paytm Group :

Paytm is Indias leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks financial instruments. To further enhance merchants business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About Paytm Payments Services enables thousands of online merchants to offer world class frictionless payment experience to their customers. We are present across large enterprises and startups including well known unicorns alike. We strive to take payments beyond an enabler and an instrument to drive revenue and user growth for our merchants. Online Payment Gateway is Paytms B2B Business regulated by RBI as it allows only authorized entities to conduct PA PG (Payment Aggregator Payment Gateway) business. This team is responsible for growing the penetration of Paytms PA PG business in the Indian merchants.

About the role :

We are seeking a dynamic Key Account Manager (KAM) to manage and grow relationships with our most strategic clients within the Banking, Financial Services, and Insurance sectors. The role focuses on driving the adoption and cross-sell of our full suite of digital products, maximizing revenue opportunities, ensuring client satisfaction, and positioning Paytm as a preferred technology and distribution Manage a portfolio of high-value, strategic accounts in the BFSI and Insurance domain (e.g., top banks, large insurance companies, major NBFCs).

• Build and maintain strong, multi-level relationships with key decision-makers, stakeholders, and CXOs across client organizations.
• Act as the primary point of contact for all commercial, operational, and business escalations, ensuring a quick and satisfactory resolution to maintain client trust and retention.
• Drive up-sell and cross-sell of BFSI-focused solutions such as : Loan repayments, insurance premium collections, Payment Gateway services, bill payments.
• Collaborate with internal Product, Operations, Risk, Compliance, and Technology teams to design, customize, and deliver solutions that meet the complex regulatory and business requirements of BFSI clients.
• Monitor transaction volumes, analyze portfolio trends, and identify new opportunities for aggressive account growth and deep-rooted partnerships.
• Negotiate and finalize complex commercial agreements, contracts, and renewals with key accounts to ensure profitable business engagement.
• Track competition and provide market intelligence and deep insights on the BFSI and FinTech landscape to support product and business strategy.
• Deliver on revenue targets, activation metrics, penetration of new product lines, and high client retention KPIs.
• Ensure all client integrations and solutions adhere strictly to internal compliance policies and external regulatory guidelines (RBI, IRDAI, SEBI).

Superpowers / Skills that will help you succeed in this role :

Location - Noida, Mumbai

Why join us :

We give immense opportunities to make a difference and have a great time doing that. You are challenged and encouraged here to do meaningful work for yourself and customers / clients. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

(ref : iimjobs.com)