Technology Support Analyst

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The role

As a Technology Support Analyst, you are the primary face of technology for our employees in Chennai and across our global offices. You are not a 'helpdesk' worker; you are a trusted advisor within our Employee Experience team. Your mission is to ensure that technology never gets in the way of great work. You will use your technical expertise to bridge the gap between complex digital tools and the people who use them, making sure every interaction feels supportive, personalized, and seamless.

Your contribution

• Act as the first point of contact for help, taking full ownership of requests until the person is back to full productivity.
• Resolve a wide range of technical challenges independently—whether through chat, video call, or helping someone sitting right next to you.
• Use your 'tinkerer' mindset to proactively monitor our digital systems and fix potential friction points before employees even notice them.
• Own our collaboration spaces, ensuring that meeting rooms and video tools are always 'ready to go' for our global teams.
• Guide employees through our software portal and digital workplace tools, helping them get the most out of our productivity suites.
• Translate complex technical updates into simple, jargon-free 'how-to' guides that empower our team members.
• Partner with global IT Engineers on office-wide technology projects and deployments.
  
  

Our service promise

We believe technology should be an invisible enabler. This section defines the required mindset shift for our team:

• We solve, then log: We do not interrogate colleagues for data entry before offering help. The conversation always comes first; the ticket categorization happens in the background.
• One stop, no dead ends: We own the intake. Even if an issue requires a deep-level specialist, you handle the routing and follow-up. We never say 'you called the wrong team.'
• Flexibility over script: You are empowered to use your judgment. If a five-minute coaching session prevents a future ticket, that is a valid and highly valued use of your time.
• Human centric: We treat the person, not just the device. We acknowledge the stress that technical failure causes and provide the assurance needed to get people back on track.
  
  

Key Qualifications And Education

What you bring

• A 'service-first' heart. You genuinely enjoy helping people and turning a stressful tech failure into a 'wow' moment.
• Exceptional communication skills. You can explain a complex cloud concept to a non-technical colleague using simple analogies.
• A curious, self-taught spirit. Maybe you have a home lab or enjoy testing the latest apps; you are a lifelong learner.
• A logical, structured approach to troubleshooting. You don't just fix the symptom; you like to understand the 'why.'
  
  

Helpful Experience To Have

• Background: 1–2 years of experience in a professional tech support or customer-facing role. We prefer someone who has moved past the 'entry-level' basics.
• Education: Preferably a B.E./B.Tech in IT or Computer Science, or a BCA/B.Sc from a recognized Chennai institution.
• Tool kit: Familiarity with modern collaboration tools (Google/Slack/Zoom), software portals, and either macOS or Windows ecosystems.
• Flexibility: Our team supports a global family. You are comfortable working in a rotating shift environment, including occasional nights or weekends.
  
  

Working Mode

This is a full-time role based in our Chennai office. To provide a 'world-class experience' to our global colleagues, this position involves working on a rotating shift schedule.

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.


Skills Required
Windows, Macos, Slack, Google