Customer Relationship Specialist

Job Description

The ideal candidate will be a seasoned techno-commercial professional with an aggressive yet pleasant attitude, persuasive and persistent to ensure the regular business generation and conversion.

Salary

–Salary should not be a constraint for a good resource

Industry

– Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance

Department

– Customer Relationship [Post Sales - AMC Revenue Generation / service sales]

Role

– Sr. Executive

Employment Type

– Permanent Job, Full Time

Work location

– Ahmedabad (Prahladnagar)

Field work

– Majorly Inside Sales but Will involve client meetings at times

Shift & Working -

Job Role

Generate and Augment AMC revenue : Keep a tab on expiry of warranty / AMC period for various orders in coordination with operations and accounts team

Establish working relationships and Interactions with end customers, including reminders regarding Warranty / AMC expiry.

Reach out to the decision makers, take the lead in post-sales revenue generation activity by initiating AMC discussion with clients, share necessary quotations & ensure receipt of AMC orders continuously for both first-time AMC from new customers and AMC renewal from existing customers

Work with the Manager – Customer Success to strategise bid management, share necessary quotations & proposals for AMC orders.

Follow up on the Quotations / Proposals sent

Assisting Management with knowledge / status sharing on specific leads / AMC contract pipeline

Periodically follow up for the upgrade or renewal of the contract

Managing account relationships, effective account mapping, and demand generation.

Ensure client satisfaction by achieving delivery / service quality

Do all necessary documentation for AMC order and provide necessary details to the Accounts team for revenue booking and receipt of periodical AMC payments

Required Skills :

Any Graduation / Post Graduation [Technical Education – B.Sc. (IT), B.C.A – IT / Computer / EC will be added advantage]

Minimum 3 to 5 years of experience of Corporate AMC Revenue Generation, preferably from IT software / hardware sales industry

Excellent knowledge of MS Office (Experience, with SAP Preferred)

Excellent verbal and written communication Skills as well as presentation skills

Proven Ability to interact with CXO-level people

Experience / Ability to understand the Client's needs and offer the right solutions

Desired Personality traits

Self-drive & Result orientation

Strong work ethics and sense of commitment

Strong Interpersonal Skills

Ability to work in a faced paced environment

Key Performance Indicators

Revenue Generation through new AMC contract and renewals

Continuity of services availed by the Customer post-warranty period