Talent.com
This job offer is not available in your country.
Customer Support Executive

Customer Support Executive

Zokoaurangabad, maharashtra, in
14 days ago
Job description

The Role

As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine. You’ll work closely with our D2C brands to troubleshoot issues, provide timely resolutions, and contribute to maintaining high customer satisfaction levels.

About Us

At Zoko, we enable Shopify brands to turn WhatsApp into their #1 revenue channel. As a leading WhatsApp API provider, we offer a comprehensive platform that helps these brands manage sales, marketing, and customer support seamlessly on WhatsApp. Trusted by top e-commerce merchants worldwide, Zoko empowers brands to engage with their customers, drive repeat revenue, and automate processes.

Roles and Responsibilities

  • Provide chat-based support to B2B customers, ensuring timely and professional responses to queries.
  • Troubleshoot customer issues efficiently and escalate complex cases to appropriate teams when necessary.
  • Collaborate with internal teams, including product and engineering, to address customer concerns and enhance the support process.
  • Build strong customer relationships by understanding their needs and delivering tailored solutions.
  • Contribute to improving customer satisfaction scores by providing proactive and empathetic support.
  • Assist in identifying recurring issues and suggest process improvements to enhance support efficiency.
  • Stay updated on product features and updates to provide accurate and up-to-date assistance.

What are we looking for

  • Experience : Minimum of 2 years of chat support experience, preferably in a B2B SaaS environment.
  • Communication Skills : Excellent written communication skills with the ability to manage multiple chat conversations simultaneously.
  • Customer Focus : Strong customer-first approach with a passion for delivering exceptional service and satisfaction.
  • Triage Skills : Ability to assess, prioritize, and escalate issues based on urgency and impact, ensuring timely resolution and minimizing disruptions for customers.
  • Tech Curiosity : Eagerness to understand the technical workings and features of the product, enabling you to guide customers confidently and provide actionable feedback to improve the product.
  • Team Collaboration : Ability to work seamlessly with cross-functional teams to address customer needs and drive improvements.
  • Adaptability : Quick learner who can stay updated on product features and adapt to a fast-paced environment.
  • Support Tool Experience : Familiarity with chat support tools like Freshdesk, Zendesk, Intercom, or similar platforms (a plus but not mandatory).
  • How to apply :

    Round 1 is a short AI interview that helps us understand your experience and communication style. Based on your responses, we’ll shortlist candidates for the next stage.

    Take the interview by clicking here - https : / / beta.app.goodfit.so / jobs / zoko / Support-Agent?id=Y3X8tv-u

    Create a job alert for this search

    Customer Support Executive • aurangabad, maharashtra, in

    Related jobs
    • Promoted
    Customer Support Executive

    Customer Support Executive

    Onboard Aero Consultant Pvt Ltdaurangabad, maharashtra, in
    Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer...Show moreLast updated: 1 day ago
    • Promoted
    Business Development Lead

    Business Development Lead

    Thalamus AIAurangabad, IN
    Location : Remote (India-based candidates working US hours).Thalamus AI is a prompt-based, multi-agent platform built for enterprises to streamline response management for RFPs, bids, questionnaires...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Executive

    Sales Executive

    Pidilite Industries LimitedAurangabad, IN
    Pidilite is hiring for Territory Sales Incharge.Gandhinagar, Gujrat for CC roff division.Skill : Territory Sales Incharge. Exp : 3+ years in Channel Sales ,B2C Sales and B2B sales exp.Communication ...Show moreLast updated: 2 days ago
    • Promoted
    Customer Support Specialist

    Customer Support Specialist

    TUTOADDAAurangabad, IN
    This is a full-time role for a Customer Support Specialist.The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolvin...Show moreLast updated: 23 hours ago
    • Promoted
    Business Development Executive

    Business Development Executive

    ALLEN DigitalMaharashtra, India, India
    We are seeking a highly motivated and results-oriented Business Development Executive to drive growth within the education industry. The ideal candidate will be passionate about education, possess a...Show moreLast updated: 18 days ago
    • Promoted
    Sales & Customer Support Executive (US Hours)

    Sales & Customer Support Executive (US Hours)

    BigtoeAurangabad, IN
    We’re looking for a smart, proactive, and well-spoken Sales & Customer Support Executive to join our growing team.You’ll be the voice of Bigtoe — helping potential customers book services, answerin...Show moreLast updated: 23 hours ago
    • Promoted
    Sales Executive

    Sales Executive

    Integs Cloud Technologies Pvt. Ltd.Maharashtra, India, India
    Job Descrip on - Sales Execu ve Posi on : Sales Representa ve Loca on : Pune, Maharashtra Job Type : Full-me (office + customer loca on visits) Reports To : Business Development Manager About Us : Integ...Show moreLast updated: 4 days ago
    • Promoted
    Customer Support Supervisor

    Customer Support Supervisor

    Jet Stream Ent.Aurangabad, IN
    Advance Your Career as a Technical Customer Support Supervisor.Are you an experienced professional with a strong passion for leading technical customer support teams? We are looking for a dedicated...Show moreLast updated: 4 days ago
    • Promoted
    Executive Chef

    Executive Chef

    StayVistaMaharashtra, India, India
    India’s largest villa hospitality brand.Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitalit...Show moreLast updated: 23 hours ago
    • Promoted
    Oracle Technical Support – Sales & Distribution

    Oracle Technical Support – Sales & Distribution

    Best Infosystems Ltd.Aurangabad, IN
    Oracle Technical Support – Sales & Distribution_Contract (6 Months)_Pan India(Remote).Oracle Technical Support – Sales & Distribution. Proven experience in Oracle EBS R12 Tech Support, especially ac...Show moreLast updated: 30+ days ago
    • Promoted
    Website Support Executive

    Website Support Executive

    ZafifyAurangabad, IN
    Position : Website Support Executive.This role does not involve coding.If you’re primarily focused on coding, this position may not be suitable for you. Location : Noida, India (Remote).As a Website S...Show moreLast updated: 4 days ago
    Clients Support Executive

    Clients Support Executive

    preferable.aiMaharashtra, MH, in
    Quick Apply
    Post- Client Service Executive for - GPS Industries.Responsible of handling GPS Devices Installation and troubleshooting of GPS Devices in Vehicle. Responsible to support the Engineer on Field Daily...Show moreLast updated: 6 days ago
    • Promoted
    Support Specialist

    Support Specialist

    Vista Applied Solutions Group IncAurangabad, IN
    Hiring for Support Specialist | Long term Contract | Remote.Title : Support Specialist – Horizon VDI.Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, pri...Show moreLast updated: 14 days ago
    • Promoted
    Customer Support & Admin Specialist

    Customer Support & Admin Specialist

    PropertyLoopAurangabad, IN
    Job Title : Customer Support & Admin Specialist.Remote (India-based preferred).Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm. Competitive | Based on Experience.London’s fastest-g...Show moreLast updated: 30+ days ago
    • Promoted
    Team Lead-Domestic BPO

    Team Lead-Domestic BPO

    TPAurangabad, IN
    Team Leader – Customer Service.Years in BPO | 1+ Year as Team Lead.Excellent communication & problem-solving skills.Show moreLast updated: 4 days ago
    • Promoted
    Telesales Executive

    Telesales Executive

    PixsofficeAurangabad, IN
    Required Sales Executive-SAAS Application.We are seeking a dynamic and results-driven Sales Executive to join our team.The ideal candidate will be responsible for initiating contact with potential ...Show moreLast updated: 4 days ago
    • Promoted
    Horizon VDI Support Specialist

    Horizon VDI Support Specialist

    Mastech DigitalAurangabad, IN
    Job Title : Horizon VDI Support Specialist.Need someone who will serve as the primary technical resource for supporting and maintaining the. VMware Horizon VDI platform across all levels of the suppo...Show moreLast updated: 4 days ago
    • Promoted
    Telesales Executive

    Telesales Executive

    ClearroAurangabad, IN
    Multiple Openings (Sales | Customer Support | Backend Operations).Join our fast-growing team and be part of a company that values innovation, quality, and customer satisfaction.Enthusiastic and ded...Show moreLast updated: 14 days ago