Integration Engineer - Python

Responsibilities :

• Act as the first line of technical support for enterprise customers using Portkey's AI Gateway and observability stack.
• Debug issues across APIs, SDKs, and integrations, working directly with engineering when needed.
• Reproduce, test, and validate customer-reported problems.
• Create clear technical documentation, guides, and troubleshooting playbooks.
• Partner closely with customers, ensuring smooth onboarding, quick resolutions, and exceptional :
• Solid coding background (Node.js / Python / Go preferred).
• Excellent understanding of APIs, testing / debugging, and developer workflows.
• Familiarity with the AI / LLM ecosystem (agents, RAG, MCP) and modern infra (Kubernetes, cloud, observability).
• Strong communication skills with a knack for simplifying complex technical concepts.
• Prior experience in customer-facing technical roles.

(ref : hirist.tech)