We are seeking a highly motivated and experienced Beneficiary Success Associate to serve as an Individual Contributor (IC) within our micro-entrepreneurship vertical. You will be instrumental in managing key stakeholders like SMEs, FPOs, E-commerce sellers, Kirana Stores, and Travel SMEs across top states (e.g., Maharashtra, Uttar Pradesh in Phase 1; Rajasthan, Karnataka, MP in Phase 2). Your core responsibility will involve understanding the unique requirements of these micro-entrepreneurs in key sectors, contributing to the creation of relevant training content, and driving their business growth to ultimately create jobs.
Objectives of the Role
- Manage key stakeholders (SMEs, FPOs, E-commerce Sellers, etc.) within designated states.
- Understand the requirements of SMEs in key sectors like Agri, E-commerce, and Travel.
- Help create training content that equips micro-entrepreneurs with the right skills for scaling their businesses.
- Drive business growth for micro-entrepreneurs, leading to job creation in each sector.
Key Deliverables
Account Management & Stakeholder Engagement :Ensure high client / partner engagement with local trade associations, business groups, and state and local government bodies.Drive high engagement of beneficiaries with the programs created for micro-entrepreneurs.Strategy Execution & Adoption :Execute beneficiary success strategies that drive product adoption and maximize value for participants.Feedback & Advocacy :Gather client / partner feedback and communicate product improvement suggestions directly to the product team.Act as an advocate for the customer within the organization to ensure their needs are prioritized.Monitoring & Reporting :Monitor engagement metrics, track success KPIs, and regularly report on outcomes to leadership.Content Contribution :Leverage understanding of SME needs to contribute to the creation of training content.Skills & Experience
Proven experience in Account Management as an Individual Contributor (IC) , preferably in the e-commerce or AgriTech industries .Demonstrated experience / comfort in dealing with government officials / organizations and SMEs / Sellers / Kirana Stores / Travel SMEs / FPOs .Excellent collaboration skills with cross-functional teams.Highly organized with strong written and verbal communication abilities .Detail-oriented, adaptable, and able to prioritize effectively in a dynamic environment.Skills Required
Account Management, Stakeholder Engagement, Monitoring, collaborative work , Reporting