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Beneficiary Success Associate

Beneficiary Success Associate

ConfidentialMumbai, Nagpur
30+ days ago
Job description

We are seeking a highly motivated and experienced Beneficiary Success Associate to serve as an Individual Contributor (IC) within our micro-entrepreneurship vertical. You will be instrumental in managing key stakeholders like SMEs, FPOs, E-commerce sellers, Kirana Stores, and Travel SMEs across top states (e.g., Maharashtra, Uttar Pradesh in Phase 1; Rajasthan, Karnataka, MP in Phase 2). Your core responsibility will involve understanding the unique requirements of these micro-entrepreneurs in key sectors, contributing to the creation of relevant training content, and driving their business growth to ultimately create jobs.

Objectives of the Role

  • Manage key stakeholders (SMEs, FPOs, E-commerce Sellers, etc.) within designated states.
  • Understand the requirements of SMEs in key sectors like Agri, E-commerce, and Travel.
  • Help create training content that equips micro-entrepreneurs with the right skills for scaling their businesses.
  • Drive business growth for micro-entrepreneurs, leading to job creation in each sector.

Key Deliverables

  • Account Management & Stakeholder Engagement :
  • Ensure high client / partner engagement with local trade associations, business groups, and state and local government bodies.
  • Drive high engagement of beneficiaries with the programs created for micro-entrepreneurs.
  • Strategy Execution & Adoption :
  • Execute beneficiary success strategies that drive product adoption and maximize value for participants.
  • Feedback & Advocacy :
  • Gather client / partner feedback and communicate product improvement suggestions directly to the product team.
  • Act as an advocate for the customer within the organization to ensure their needs are prioritized.
  • Monitoring & Reporting :
  • Monitor engagement metrics, track success KPIs, and regularly report on outcomes to leadership.
  • Content Contribution :
  • Leverage understanding of SME needs to contribute to the creation of training content.
  • Skills & Experience

  • Proven experience in Account Management as an Individual Contributor (IC) , preferably in the e-commerce or AgriTech industries .
  • Demonstrated experience / comfort in dealing with government officials / organizations and SMEs / Sellers / Kirana Stores / Travel SMEs / FPOs .
  • Excellent collaboration skills with cross-functional teams.
  • Highly organized with strong written and verbal communication abilities .
  • Detail-oriented, adaptable, and able to prioritize effectively in a dynamic environment.
  • Skills Required

    Account Management, Stakeholder Engagement, Monitoring, collaborative work , Reporting

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