Boomi Integration L3 Support

Job Description

• Boomi Integration Analyst (L3-Support)
• 5 to 9 years of experience in integration support, with at least 3-4 years in a Dell Boomi L3 support role.
• Provide Level 3 support for Dell Boomi integrations, handling complex incidents, root cause analysis, and long-term resolution strategies.
• Monitor and maintain Boomi processes, ensuring uptime, performance, and data integrity across integrations.
• Troubleshoot and resolve critical integration failures, including API errors, data mapping issues, and connector failures.
• Collaborate with L1 / L2 support teams, developers, and business stakeholders to escalate and resolve persistent or high-impact issues.
• Analyze logs and system metrics to proactively identify potential issues and performance bottlenecks.
• Implement fixes and enhancements to existing integrations, ensuring minimal disruption to business operations.
• Maintain documentation for support procedures, known issues, and resolution steps.
• Participate in on-call rotations and provide after-hours support when necessary.

Required Skills :

Experience : 05 to 9 years

Skill : Dell Boomi AtomSphere, B2B Integrations

Work Location : Bangalore

Notice Period : Immediate

Work Mode - 3 days mandatory from office (Hybrid)

If interested, kindly do share updated resume to sunitha.devi@itcinfotech.com with below details.