Transcom hiring Customer support For Hotel Booking Process

About the Role

Transcom, a global leader in customer experience solutions, is looking for Customer Support Associates to join our team. This role is ideal for individuals who excel in customer engagement, problem-solving, and technical support for international clients.

Job Overview :

We are currently hiring for the position of  Customer Service Associate Hotel Bookings (US Travel Process)  at  Transcom, Jaipur .

Key Responsibility Areas (KRA) :

• Handling inbound and outbound calls related to hotel bookings and customer inquiries.
• Assisting customers with reservations, modifications, and cancellations.
• Providing exceptional customer service and maintaining professionalism at all times.
• Ensuring customer satisfaction by addressing concerns and resolving issues efficiently.
• Adhering to process guidelines and achieving assigned performance targets.
• Maintaining accurate records of customer interactions and transactions.

Additional Information :

Skills Required

Customer Service, Problem Solving, crm software, Data Entry, Multitasking, booking systems , Conflict Resolution