This job offer is not available in your country.

Vice President Global - Operations Leader (O2C, R2R & P2P)

Impetus Career Consultantsthrissur, kerala, in

21 hours ago

Job description

Position – VP - Global Operating Leader

Experience : 23+ years

Location : Jaipur

Overview :

The Global Operating Leader will drive end-to-end service delivery for F&A (PTP, OTC, RTR), acting as the key contact for GBS and business stakeholders. The role ensures operational excellence, transformation, people leadership, and profitability while leveraging AI and data-driven decision-making.

Key Responsibilities :

Lead global service delivery, ensuring SLA compliance and client satisfaction.
Establish governance frameworks, manage escalations, and lead steering committees.
Oversee people leadership, staffing, engagement, diversity, and leadership pipeline.
Drive financial performance (cost-to-serve, EBITDA, profitability).
Embed AI, analytics, and digital transformation into operations.
Manage contract renewals, billing, scope changes, and productivity governance.
Collaborate with LDT, KM, Transition, ERC for transformation, training, and compliance.

Key Competencies :

Strategic vision, problem-solving, and innovation.

Client relationship management and operational efficiency.

Financial acumen and risk / governance compliance.

Strong leadership, cultural development, and digital proficiency (AI, data).

Qualifications :

Bachelor’s degree; .

Significant experience in global BPO / outsourcing operations leadership.

Expertise in F&A (RTR, PTP, OTC) and managing multi-regional teams.

Knowledge of Lean / Six Sigma, digital tools, and automation.

Strong communication, analytical, and stakeholder management skills.

Create a job alert for this search

Vice President • thrissur, kerala, in