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Baroda Global Shared Services - Manager - Sales Training / Learning & Development - Banking Segment

Baroda Global Shared Services - Manager - Sales Training / Learning & Development - Banking Segment

Baroda Global Shared Services LimitedGandhinagar, India
30+ days ago
Job description

Job Purpose : To lead the training strategy and execution for the Retail Sales Function, managing a team of three Zonal Sales Trainers, while directly engaging with Sales Managers and leadership to drive a high-performance, learning-focused culture across the sales team. The role includes designing, delivering, and evaluating impactful learning programs and ensuring effective stakeholder and vendor management.

Key Responsibilities :

1. Learning Strategy & Program Ownership

  • Design and roll out structured training journeys for new joiners and tenured employees in the Retail Sales team.
  • Lead the Prarambh (Induction) and Udaan (Skill-building) training programs.
  • Curate functional, behavioural, and compliance training aligned with business goals.

2. Team Management

  • Lead, coach, and manage a team of three Zonal Sales Trainers.
  • Review trainer performance and provide developmental inputs.
  • Ensure regional training coverage and learning KPI achievement.

    • 3. Manager-Level Learning Engagement

  • Drive direct engagement and learning interventions for ASMs, RSMs, and Zonal Sales Heads.
  • Deliver coaching sessions, workshops, and leadership skill development initiatives.

    • 4. Stakeholder & Vendor Management

  • Collaborate with Retail Sales leadership to understand learning needs and align training interventions accordingly.
  • Act as a bridge between Sales, L&D, HR, Risk, and Compliance teams.
  • Coordinate with external content vendors and training partners.

    • 5. Reporting & MIS

  • Track learning participation, effectiveness, and business impact through LMS and dashboards.
  • Share regular reports with NSMs and senior stakeholders.
  • Support audit and compliance needs related to training documentation.

    • Qualification & Experience :

  • Graduate / Postgraduate in any discipline. MBA in HR / Training preferred.
  • 8-12 years of experience in L&D, with at least 3 years in a leadership Sales Training role.
  • BFSI industry experience, especially in retail loans, preferred.

    • Skills & Competencies :

  • Strong knowledge of sales lifecycle and customer management.
  • Excellent communication, facilitation, and coaching skills.
  • Strategic mindset with ability to align learning to performance metrics.
  • High stakeholder management ability across levels.
  • Proficiency in MS Excel, PPT, LMS, and virtual training platforms.

    • (ref : iimjobs.com)

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