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Job Summary
- The Associate Director, Lending Fraud Risk is a permanent role that requires strong business acumen and deep knowledge and experience in the lending fraud risk tools and strategy. The successful candidate will have a strong understanding of operating in a FIRST line capacity within Lending fraud risk technology operations / fraud risk management organisation and can respond flexibly and collaboratively to evolving technology related fraud threat requirements. Candidate to have proven experience (10+ years- Financial Services) in FRM space.
Key Skills
Strong investigation and analytical skills with attention to detail.Sound understanding of fraud risk typologies (application fraud, synthetic identities, first-party fraud, collusion etc.,)Familiarity with fraud detection tools, case management systems, and data analysis platforms.Knowledge of lending processes and related fraud risk exposures.Excellent written and verbal communication skills to document findings and interact with stakeholders.High ethical standards, integrity, and discretion in handling sensitive information.Key Responsibilities Strategy
Support the fraud risk strategy by identifying emerging fraud trends and providing insights for risk mitigation.Provide feedback on effectiveness of fraud risk tools and suggest improvements or new solutionsImplement the Fraud Risk management infrastructure (tools and technology) for channels and products within WRB.Manage fraud risk, assisting businesses with implementing the 'best in class' tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.Partner with risk management teams to align investigations with broader fraud strategies.Business
Implement FRM policy, strategies and Global Process Standards across all channels and products.Develop application fraud detection framework for all products and channels to identify and respond to existing and emerging external fraud risks.Provide subject matter expertise to stakeholders on fraud trends.Deploy the strategies and have oversight of processes and controls across products and channels for management lending external fraud risk.Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.Processes
Be the primary interface with all key stakeholders across Business teams to collate all Application Fraud Detection project requirements.Write business requirements / user stories and functional specifications (where required) that fully and clearly cover the user requirements.Liaise with product owners and other stakeholders to get feedback on the product and incorporate recommendations into future enhancements.Plan the required testing ensuring traceability between requirements and test cases.Undertake functional testing of the delivered functionality to ensure it meets the requirements; where required, document issues and manage issues to resolution.Assist with the prioritisation of existing requirements as well as any new requirements that may come up.Manage and support the Application Fraud Detection Model governance and validation approval process.Provide expert support to the business during User Acceptance Testing.Provide user training and support for system implementations including performing user verification testing where required.Closely work with data science team to lead end to end AI / ML project that include planning, execution, and deliveryKnowledge on AI / ML algorithm such as liner and logistic regression, random forest, anomaly detection, XG boost, Ada boost etc.,Knowledge on programming languages like python / R and SQL. Knowledge of additional languages sich as PySpark, Scala etc. would be helpful.Design and implement efficient data models, ETL process and data transformations to support analytics and reporting needsCollaborate with business stakeholders to gather and understand the requirements and translate them into effective report solutionsEnsure data security, integrity and compliance with data governance polices and best practicesMining data across internal systems to support stakeholder requestsDevelop visually appealing and interactive reports and dashboard using Power BI or any open-source tools to present data-driven insights to business usersIdentify opportunities for process improvement, best practices, and innovative technologies to enhance project performance.People & Talent
Lead through example and build the appropriate culture and values.Set appropriate tone and expectations from team and work in collaboration with risk and control partners.Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualifiedRisk Management
Deliver the defined aspects of the trade fraud risk role to support the Group's Fraud risk management approach and objectives.Ensure that the trade fraud risk role is managed in accordance with the defined Fraud Risk Framework and associated Policy and Standards; and those issues are identified, escalated, and addressed as appropriate.Governance
Provide oversight across WRB lending external fraud risk trends, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements.Embed the Group's values and code of conduct in Wealth and Retail Banking Operations to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees' form part of the culture.Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the countries in the Region.Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Lead the external fraud risk operations to achieve the outcomes set out in the Bank's Conduct Principles : [Fair Outcomes for Clients; and The Right Environment.]Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.Key stakeholders
Internal stakeholdersGroup Lending and Risk OperationsCCO Retail Clients, RCOs, CCH, CCROs, SOROsRegional / Country Business Heads and Product Head - WRB Client segmentCountry FRM head and teamFinancial Crime Compliance and Shared Investigations ServicesRelevant members of Risk Operations management teamT&I partners supporting WRB.External stakeholdersAuditors and RegulatorsSuppliers, Vendors and ConsultantsOther Responsibilities
Establish strong relationships with identified stakeholders across the business lines and understand their strategic goals, in order to ensure Fraud risk management and alignment.Prepare, present and demonstrate fraud risk capabilities in relevant risk committees, steering groups and cross-business forums.Measure efficient and effective management of Fraud risk through applicable controls and toolsBuild trusted working relationships with other functional heads, risk and compliance counterparts, and business unit stakeholders.Utilise appropriate risk management tool(s) to manage, track and monitor Fraud risks across the business lines.Maintain sufficient and appropriate evidence of work performed for review by Group Internal Audit and others.Monitor, assess and advise business lines on acceptable risk tolerances based on policy and control environment and the evolving regulatory and threat landscape.Qualifications Education
Proven experience (10+ years- Financial Services) in Fraud Risk Management TechnologyBachelor's Degree in Engineering, Finance & Accounting, Law, Business Management, or other related discipline.Bachelor's Degree, preferably in an analytical areaExtensive experience of business and technical analysis in complex projectsExperience in having worked in Fraud Risk Management projects; familiarity with Feedzai products would be an added advantageQuick learner : ability to delve into and analyse new areas and capture requirements quicklyExcellent analytical and writing skillsExcellent CommunicatorAbility to work with stakeholders globallyLanguages
Python, SQL, VBA, Power BI, Qlik sense, SAS, Feedzai, QuantexaSkills and Experience
Good understanding and working experience on Credit risk and fraud risk managementGood Knowledge of Client KYC, CDD and verification processGood Knowledge of data analytics and visualization toolsAbout Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we :
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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