Customer Marketing Manager

About the Company : We are seeking an experienced and strategic Customer Marketing Manager to cultivate a strong community of loyal customers and amplify their success as powerful social proof. This role is essential for building trust and credibility by developing authentic customer narratives, managing all customer communications, and crucially, leveraging this high-value content to attract and convert new prospects into leads.

Responsibilities :

• Customer Advocacy & Community
• Develop and manage a robust Customer Advocacy Program (e.g., reference program, testimonials, online reviews).
• Identify, recruit and nurture customer advocates to participate in PR opportunities, events, webinars and sales reference calls.
• Manage and grow the Customer Advisory Board (CAB) or user community / forum to gather feedback, build relationships, and promote peer-to-peer engagement.
• Track and report on key advocacy metrics, including participation rates and reference utilization.
• Social Proof Content & Communication
• Lead the production of high-impact customer success stories, video testimonials, written case studies, and quote assets for use across all channels.
• Manage and oversee all strategic customer communications, including the customer newsletter and other customer communication ensuring a consistent and engaging customer experience.
• Develop and execute customer spotlight programs (e.g., webinars, blog posts, community features) showcasing customer ROI and best practices.
• Lead Generation with Customer Content
• Collaborate with the Digital team to strategically deploy customer content (case studies, testimonials, recorded webinars) as high-converting assets in top-of-funnel and mid-funnel campaigns.
• Develop targeted landing pages, ad copy, and email nurture tracks that feature customer success stories to drive Leads.
• Analyze content performance, identifying which customer stories are most effective at generating and accelerating new pipeline.
• Maintain an up-to-date content library, ensuring the Sales and Business Development teams are equipped with the latest and most relevant social proof to use in their outreach.

Qualifications :

Required Skills :