Walk-In Drive - Customer Support - International Voice process - 1 to 4 yrs exp

Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!

️ Walk-In Dates : 5th and 7th November 2025

Locations : Bengaluru (Interview), Job Locations : Bangalore

⏰ Time : 10 : 00 AM to 2 : 00 PM

Venue : Infosys BPM Hiring Center785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka ,

Land Mark : Sindhoora Convention Center.

Mode : 100% Work from Office (WFO)

Who Were Hiring

We are looking for customer-focused individuals with 1 to 4 years of international voice processing experience to join our International Voice Support team. As a Customer Support Executive, you will be the first point of contact for global customers, assisting them with queries, troubleshooting issues, and ensuring a seamless service experience.

Key Responsibilities

Handle inbound and outbound calls from international customers.

Resolve product or service-related queries and complaints in a timely and professional manner.

Provide accurate information and troubleshoot customer concerns effectively.

Ensure high levels of customer satisfaction and experience.

Document all interactions in the system as per process guidelines.

Meet or exceed performance metrics such as call quality, response time, and customer satisfaction scores.

Collaborate with internal teams to resolve complex issues.

Required Qualifications & Skills :

Must be a graduate in any discipline.

1-4 years of experience in international voice process / customer support preferred.

Excellent verbal communication skills in English.

Should be comfortable to work in night shifts / rotational shifts.

Prior experience in BPO / Call Center environment.

Familiarity with CRM tools and ticketing systems.

Ability to handle pressure and multitask effectively.

Mandatory Documents to Carry

Updated printout of your resume

Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)

All original academic documents for verification :

▸ 10th & 12th Marksheets

▸ Graduation (All Semesters, CMM, Provisional & Degree Certificate)

⚠️ Laptops & cameras are not permitted due to security restrictions.

Government ID is mandatory for entry into the campus.

How to Attend the Walk-In

Carry a copy of this email / invitation

Register your application in advance

into the Infosys Bengaluru JP Nagar Campus on 5th and 7th November 2025 between 10 : 00 AM 2 : 00 PM

Why Infosys BPM?

Work with a global brand

Extensive training & upskilling programs

Fast-track career growth in tech support or customer success

Dynamic, inclusive, and team-oriented culture

Come build your career with Infosys BPM. Lets grow, together. We cant wait to meet you!

Warm Regards,Talent Acquisition Team

Infosys BPM Ltd.

Human Resources | INFY HR