Team Lead - Technical Services

About the Company

Brakes India was established in 1962 and has grown to be the largest manufacturer of brake systems in India. As part of the $2.5 bn T S Santhanam family group, with lineage from the erstwhile TVS Group. Brakes India is headquartered in Chennai with 15 manufacturing plants across the country, catering to local and multinational OEM customers across the light vehicle, commercial vehicle, tractors and the off-highway segments. With a well-equipped R&D center capable of designing, developing, testing and validating products, the core strength of Brakes India lies in its adaptation of products for specific markets in India and abroad depending on the needs of the market, conditions and customers. Apart from being a strong player in the OEM space, Brakes India is the market leader in the aftermarket with a large range of products.

Website : the Role

To set up and ensure the smooth operation of BI / Franchise-owned Authorized Service Centers (ASCs) across designated regions, ensuring adherence to company standards and delivering high-quality service for Air Brake Parts, ADB Parts, Clutch Booster segments, and other future product lines.

Education

should have at least 3 years of work ex in Air Brakes System .

Diploma / BE in Mech or Automobile is required

Responsibilities

• ASC Setup & Franchise Management
• Scout and identify suitable franchise partners in various cities within the region.
• For BI-owned Service Centers, finalize appropriate locations for setup.
• Prepare and submit detailed reports for management approval regarding franchise selection and site finalization.
• Communicate approvals to franchisees and guide them in setting up ASCs as per BI standards.
• Oversee branding and infrastructure setup at BI-approved ASCs.
• Operational Coordination
• Coordinate with Regional Parts Team to ensure seamless supply chain between distributor branches and ASCs.
• Facilitate installation of test benches and other necessary equipment at BI-owned centers.
• Organize training programs for newly onboarded ASC personnel.
• Performance Monitoring & Support
• Regularly review order and stock levels with distributor branches to ensure parts availability.
• Monitor and report monthly performance metrics of ASCs.
• Recommend warranty acceptance or rejection based on product inspection and company warranty policy.
• Collaborate with Parts and Service teams to execute service campaigns and promote ASC activities.

Contact :