Senior Process Associate

Customer Support Executive – NIGHT SHIFT (Inbound Voice)

Location

Salt Lake, Sector V, Kolkata (On-site with free cab drop service)

Shift & Schedule

Night Shift aligned with U.S. time zones

Days Off : Fixed weekends – Saturday & Sunday off

Schedule : Monday to Friday workweek

About the Role

Handle inbound voice calls from U.S. Healthcare service / customers—no sales, no targets.

Resolve queries professionally and accurately, ensuring timely issue resolution.

Listen actively, empathize, and provide clear, personalized support.

Requirements

Strong communication skills in English (verbal & written), preferably US accent-neutral.

Minimum 12th pass ; graduation or diploma is a plus.

Comfortable working night shifts in U.S. time zones.

Preferred : Fresher / Prior experienced, All are welcome.

Compensation & Benefits

Gross Salary : ₹19,000–₹23,000 per month

Travel Allowance + Subsidized Meals

Free Cab Drop after night shift

Attendance Bonus : ₹1,000 per month

Annual Performance Bonus : Up to ₹15,000

PF & ESI coverage

Interested candidates are encouraged to apply immediately : Call HR Naba 9341020560 for more details