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Customer Communications Management Project Lead

Customer Communications Management Project Lead

ValueMomentumPune, Republic Of India, IN
21 days ago
Job description

Job Description

Key Responsibilities :

Project Planning & Execution :

  • Develop detailed project plans, including scope, timelines, and resource allocation.
  • Lead projects from initiation to completion, ensuring alignment with business objectives.
  • Leverage Customer Communication Management (CCM) tools such as OpenText Exstream, SmartCOMM, or Quadient Inspire to plan, track, and optimize communication and document generation workflows.

Stakeholder Management :

  • Act as the primary point of contact for project stakeholders, including clients, team members, and senior management.
  • Communicate project goals, progress, and risks effectively to all stakeholders.
  • Ensure consistent and compliant customer communications using CCM tools across business units.

    • Risk Management :

  • Identify potential project risks and develop mitigation strategies.
  • Monitor and control project risks to minimize impact on project delivery.

    • Financial Management :

  • Manage project budgets, including cost forecasting and reconciliation.
  • Ensure projects are delivered within budget and financial constraints.

    • Team Coordination :

  • Coordinate with cross-functional teams, including IT, business analysts, and operations.
  • Resolve resource and scheduling conflicts in a matrixed organization.
  • Collaborate with CCM platform teams to ensure seamless integration of communication templates, content updates, and delivery processes.

    • Process Improvement :

  • Implement process improvements using methodologies like Six Sigma to enhance project efficiency and success.
  • Drive automation and communication workflow optimization through CCM solutions to improve accuracy, turnaround, and compliance.

    • Client Interaction :

  • Maintain and build relationships with insurance companies and clients.
  • Negotiate and manage quotes, binders, endorsements, and renewals for existing customers.
  • Oversee client-facing communications via CCM tools to ensure accuracy, compliance, and brand consistency.

    • Qualifications :

  • Minimum of 10 years of project management experience in the Banking & Finance industry.
  • Proven experience in project coordination, PMO support, or similar back-office project management roles.
  • Hands-on experience with Customer Communication Management (CCM) tools such as OpenText Exstream, SmartCOMM, Quadient Inspire, or similar.
  • Strong technical understanding of document composition, output management, and communication workflows.
  • Bachelor’s degree in Business, Insurance, or a related field.
  • PMP, PgMP, or Scrum Master certification preferred.
  • Strong understanding of industry processes, regulations, and market trends.
  • Excellent communication, leadership, and organizational skills.
  • Proficiency in project management and program tools (e.G., Microsoft Project, JIRA, Rally).

    • Key Competencies :

  • Strategic thinking with a focus on delivering business value.
  • Ability to work under pressure and meet tight deadlines.
  • Adaptable and flexible in a rapidly changing environment.
  • Strong leadership and team-building abilities.
  • Analytical mindset with the ability to align CCM tools and technologies to business goals.
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    Project Lead • Pune, Republic Of India, IN

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