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Field Service Operations Coordinator

Field Service Operations Coordinator

Asahi India Glass Limited (AIS)Guwahati, Republic Of India, IN
1 day ago
Job description
  • Prepare monthly installation plans for handover of sites in coordination with sales, logistic & CX teams.
  • Prepare daily planning for day to day operations in coordination with sales, CX, logistic, customer, technician and outsourced team for loading as well as unloading of
  • Follow defined SOPs for each process and upgrade them to make them user friendly and as per business requirements
  • Ensure execution of activities lies within scope of Installation defined by TAT guidelines
  • Plan and develop the skills in ground team which are inhouse as well as outsourced, e.G. Technician cum supervisor, as per roles and responsibility required by the team
  • Build and maintain high morale and motivation in ground team member through better communication by periodical formal and informal meetings
  • Prepare post material dispatch report on timely basis and subsequently update service issue of concerned territory areas.
  • Maintain daily update in installation register and submit progress report with the management
  • Ensure proper verification & submission of outsourced team bills to accounts
  • Ensure timely follow up for materials with CX and Installation head in order to adhere to commitment of service issue resolution
  • Provide daily updates regarding installation and service issues status of concerned areas to installation head and complete information to Installation head in case of FIR
  • Team Development of the Loading and Unloading team with the area of work and policies
  • Ensure proper optimize of resources like, Manpower, Money & Material and maintaining quality and EHS norms on work locations
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    Service Coordinator • Guwahati, Republic Of India, IN

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