Manager-Franchisee Operations

Company Overview

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is Indias leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G, and 4G platforms. With a large spectrum portfolio to support the growing demand for data and voice, the company is committed to delivering delightful customer experiences and contributing towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future-ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as an extensive on-ground presence. The Company is listed on the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed, and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining the best and brightest talents. Our endeavor is to be the First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Manager Retail Franchisee Operations

Job Level / Designation

M1 / Manager

Function / Department

Postpaid

Location

Gujarat

Job Purpose

Overall responsibility for managing franchisee channels and driving all activities at a VIL franchisee store spanning customer service, store-level sales, outbound sales, and managing franchisee profitability.

Key Result Areas / Accountabilities

• Franchisee handling
• Sales acquisition (inbound and outbound)
• Customer service
• People management
• Franchisee profitability

Core Competencies, Knowledge, Experience

Must have technical / professional qualifications

Years of Experience

Industries to look from

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership

Locations - Surat, IN