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Operations Manager

Operations Manager

WTWMumbai, Maharashtra, India
15 days ago
Job description

Role - Great Britain – Placing & Billing

Designation : Manager

Shift Timings : General Shift

Location : Thane – iThink

Reporting to : Associate Director

About Willis Towers Watson

Willis Towers Watson (NASDAQ : WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.

Together, we unlock potential.

About Great Britain – Placing and Billing

Great Britain – Placing and Billing, a line of business within the Corporate Risk and Broking segments operates to deliver the best client outcomes by fully integrating and mobilising Willis Towers Watson’s relationships with insurers and providing specialist expertise throughout the client experience. Our services include :

  • Issuing Renewals
  • Program Development and Marketing
  • Proposing and Documentation
  • Ongoing Client Service
  • Billing

Principal Duties / Responsibilities

Strategy

  • Contribute to the creation of the short and long-term Business Unit (BU) strategy in collaboration with relevant stakeholders and execute agreed strategies
  • Contribute to the development of their respective business unit's client service proposition and service delivery strategy

    • Operations Management / Operational Effectiveness

  • Ensure operational activities are delivered per the agreed service level agreement
  • Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team
  • Deliver and contribute assigned operational programs, projects and / or services which are of significance to the BU
  • Align with the Simplify, Grow, Transform organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.
  • Build and foster high quality relationships with internal / external stakeholders
  • Proactive approach to identifying stakeholder needs, as well as discussing, developing, and delivering potential solutions
  • Ensure team adheres to compliance / statutory requirements and operates within the guidelines
  • Collaborate with other teams to improve client satisfaction
  • Proactive review of process risks and ensure adequate controls are in place

    • People Management / Development

  • Develops effective succession planning for oneself and all critical roles within the team
  • Develops line managers through coaching and teambuilding while serving as an escalation point for operational issues and complaints
  • Work with Human Resources to manage talent recruitment, development and retention requirements for the business unit
  • Conduct periodic and annual performance reviews for all direct reports
  • Build and develop inclusive & diverse teams

    • Top Competencies

  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Fostering Innovation
  • Influencing Stakeholders
  • Developing Talent
  • Adapting to Change

    • Required Skills, Knowledge, Experience

    Qualification : Any Graduate or Postgraduate

    Knowledge / Experience :

  • Proven track record of providing excellent levels of client service across varied processes & stakeholders
  • Knowledge and experience in organizational effectiveness and operations management, including the implementation of best practices
  • Preferably experienced in conducting transitions / knowledge transfer activities
  • Broad operations expertise which encompasses coordinating with diverse logistical functions such as Operations, IT, Compliance, and Enterprise Risk Management
  • Technology proficient with prior experience in RPA / NON-RPA automation, Process / Solution design & business development / transformation preferred
  • Critical thought process, analytical & strategic skills
  • Demonstrated leadership and vision in managing teams and major projects orinitiatives
  • Excellent interpersonal skills and a collaborative management style
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    Operation Manager • Mumbai, Maharashtra, India