Customer Support Team Lead

Assistant Manager – Customer Support

Location : Ahmedabad, India

Employment Type : Full-time

Experience : 5–8 years

About Us – On2Cook

At On2Cook, we are redefining the future of cooking. Our patented device combines Induction and Microwave technologies, enabling food to be prepared 70% faster, with 50% less energy consumption, and maximum nutrient retention.

Globally recognized and featured on Shark Tank India, On2Cook is an award-winning leader in kitchen technology (CES Innovation Award, iF Design Award, German Innovation Award). If you are passionate about food, innovation, and culinary excellence, this is your chance to cook up a bold career.

About the Role

At On2Cook India Pvt. Ltd., we’re not just building smart cooking devices — we’re building trust.

And that means when something breaks down, you don’t.

We’re looking for a hands-on Assistant Manager – Customer Support who starts as a one-man (or one-woman) army, and over time, builds an unbeatable team of problem-solvers. Someone who can juggle appliance breakdowns, warranty claims, replacements, logistics chaos, and customer calls — all while staying as calm as a simmering dal.

If “customer first” is your reflex, not your policy — welcome home.

What You’ll Be Doing (and Loving)

Customer Support Operations

• Handle complaints, breakdowns, and warranty requests with the speed of a pressure cooker whistle.
• Manage service calls, ticketing systems, and after-sales coordination that feels effortless to customers (even if it takes ten calls behind the scenes).
• Ensure every issue is closed with empathy, precision, and maybe even a smile emoji.

Team Building & Management

Logistics & Coordination

Customer Experience & Relationship Management

Reporting & Continuous Improvement

Who You Are

MBA is preferred.

Why On2Cook

At On2Cook, you’ll lead a team that doesn’t just fix problems — it builds trust, one call at a time.

we cook for them, too.