Integration Lead

About the job

JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.

Integration Lead

We are seeking an experienced Integration Lead to take ownership of the strategy, design, and delivery of integrations across our ERP, eCommerce, CRM, finance, and analytics platforms. This role requires a combination of strong technical skills and leadership ability, ensuring high-quality, secure, and reliable integrations that support the business at scale.

Key Responsibilities

• Develop and maintain the integration strategy, standards, and roadmap for all enterprise systems.
• Lead integration projects using iPaaS platforms such as Celigo , as well as native APIs, webhooks, and event-driven patterns.
• Review and approve integration designs, mappings, and data contracts to ensure consistency and maintainability.
• Implement API governance, including version control, authentication, pagination, and rate-limit handling.
• Design reliable workflows with proper retry logic, idempotency, and error handling.
• Implement monitoring and alerting solutions with clear SLAs and documented runbooks.
• Establish data quality checks, schema validation, and exception handling processes.
• Oversee integration security, including secrets management, certificate renewals, and key rotation.
• Work closely with stakeholders to translate business needs into detailed technical specifications.
• Manage integration release cycles and ensure proper testing before production deployment.
• Set up and maintain CI / CD pipelines for integration code and configurations.
• Lead the resolution of integration incidents, performing root cause analysis and applying permanent fixes.
• Coordinate with external vendors and partners, including EDI providers and 3PLs, to meet business requirements.
• Plan capacity for peak business periods to ensure system performance and scalability.
• Track and optimize platform usage and costs while maintaining service quality.
• Mentor integration engineers and analysts to raise the standard of technical delivery.
• Maintain up-to-date documentation for integration designs, mappings, and operational procedures.
• Evaluate new tools and technologies, conducting proof-of-concepts where required.

Qualifications