Problem Management Lead

Job description

Key Responsibilities :

Problem Management Process Oversight

• Own and manage the Problem Management process in alignment with industry best practices.
• Develop, implement, and maintain problem management policies, procedures, and workflows.
• Ensure timely and accurate recording, classification, and prioritization of problems.
• Partner with Agile application teams to investigate recurring issues across sprints.
• Promote a culture of continuous improvement by embedding Problem Management into Agile delivery processes.

Root Cause Analysis and Resolution

Proactive Problem Identification

Reporting and Metrics

Stakeholder Collaboration

Continuous Improvement

Qualifications :

Education and Experience

Skills and Competencies

Preferred Experience

Benefits

Skills Required

Jira, Problem Solving, Devops, Change Management