IT Service Management (ITSM) Solutions Engineer

Job Description

Job Role : ServiceNow Developer -ITSM / Integration (REST, SOAP, JavaScripts)

Job Location : Pune / PAN India

Experience : 5+ years

Required Skill : ITSM, Integration, ServiceNow

Notice Period : 0-60 days

Must-Have

Technical Competency

• Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent
• Ability to configure ServiceNow ITSM applications in alignment with approved design plans
• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
• Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
• Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively
• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
• Must be ServiceNow Certified Systems Administrator
• Should possess knowledge in Agile / Scrum methodology
• Basic knowledge with ITIL / industry standards
• Knowledge of software development lifecycle (SDLC)

Behavioral competency

Good-to-Have