ESM Tools SME

1. Minimum 12-15 years of experience in service management or infrastructure management

2. 10+ years working experience on ESM Tools

3. Good working Experience in tools like SolarWinds, Zabbix , Splunk, PRTG, AppDynamics, Dynatrace, Azure Monitor, Amazon CloudWatch, Prometheus, Grafana, Infra, APM Monitoring and Observability.

4. Working experience and troubleshooting knowledge in SNMP, WBEM / WMI and Monitoring agents.

5. Knowledge in MIB's , OID's and WMI performance counters

6. Knowledge in Metrics, Traces and Log Ingestion

7. Knowledge in E2E Implementation and integration with 3rd party tools like SNOW, PagerDuty.

8. Basic knowledge in scripting (SQL Query and PowerShell) for customize monitor template creation and report writer

9. Knowledge in Event management and Capacity management

10. Participate in Problem Management review meetings and provide root cause analysis

11. Experience with scripting in UNIX, Linux, and Windows environments

12. Should possess work experience on migration / upgradation ESM tools Projects

13. Identify Service Improvement Area and Implement in Production infrastructure

14. Good knowledge of business continuity planning and disaster recovery practices

15. Must have excellent communication skills

16. Flexible to work on shifts.

17. Thorough understanding of ITIL process