Process Improvement Manager

About Arch :

Arch Capital Group Ltd. (Arch) is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, and our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Part of the S&P 500, Arch has the size and capital position to remain a market-leading specialty insurer.

Position Summary :

The Process Excellence Delivery Manager will oversee and implement transformation initiatives to drive continual improvement within GSI. This role will ensure process, system and behavior improvement opportunities are identified, enhanced, and managed to meet the internal and external customer's business requirements.

The individual in this role requires a deep understanding of Insurance Operations (i.E. Underwriting, Claims, Finance, & Risk), their customer and business requirements, and how to efficiently embed and deploy lean transformation methodology at a senior leadership and frontline staff level to deliver sustainable results. This role will require close partnership with various stakeholders to drive effective execution and will play a pivotal role in executing the strategy as directed by the Deputy Chief Transformation Officer and Service Delivery Head of Global Insurance Operations at GSI.

Responsibilities and Accountabilities :

• Work closely with the Deputy Chief Transformation officer & Service Delivery Head of Global Insurance Operations at GSI.
• to develop a transformation roadmap to meet the desired outcomes of GSI.
• Lead the execution of the Transformation roadmap with specific responsibility for initiatives and continuous improvement practices and routines.
• Guide the current state and future state, standard work design, implementation plan, along with defining the impact, value and prioritization of changes (in strong cooperation with business or service unit experts).
• Analyze customer & business requirements through voice of the customer meetings;
• evaluating current processes and systems;

and data collection andreview.

and coach leaders at all levels on their role to support and sustain continuous improvement in their area including their own management practices and routines and capture performance standards.

SKILLS AND REQUIREMENTS :

Education and Experience :