Analyst, User Experience ITAM

Major Responsibilities

• Manage the IT asset inventory and ensure accurate records for multiple divisions.
• Track and monitor the lifecycle of all IT assets from procurement to disposal.
• Conduct regular audits to verify asset accuracy and condition.
• Coordinate with the procurement team to acquire new hardware.
• Coordinate with the finance / mp&l team for asset tag generation and apply on assets.
• Collaborate with various departments to ensure their IT asset needs are met.
• Oversee stock management processes to maintain optimal inventory levels.
• Maintain documentation related to asset management processes and procedures.
• Ensure compliance with company policies regarding IT asset disposal and recycling procedures.
• Maintain e-waste logs and coordinate with the e-waste vendors for hardware disposal.
• Coordinate with service providers for any hardware maintenance and support.
• Exit clearance closing for all applicable users.
• Provide regular reports on asset status, usage, and compliance.

Knowledge and Education

• Bachelors degree in Management Information Systems or equivalent from a recognized University.
• Strong understanding of IT asset lifecycle management.
• 5S
• Ability to prepare for and manage internal and external audits related to IT assets.
• Knowledge of different IT hardware.
• Co-pilot would be an advantage.

Work Experience

• 5 - 7 years of work-related experience

Skills and Competencies

• IT Asset Management Software - Matrix 42
• Microsoft Excel / Co-Pilot
• Inventory Management
• Procurement Processes
• Audit and Compliance
• Data Reporting and Analysis
• Offer support for hardware-related issues, including troubleshooting and repairs.
• Excellent written and oral communication skills
• Strong customer service orientation
• Extensive experience with core ITAM applications, knowledge of Matrix42 or ServiceNOW and Nexthink would be an advantage.
• Excellent understanding of the organization s goals and objectives
• Highly self-motivated and directed
• Experience working in a team-oriented, collaborative environment

Work Environment

• Occasional evening and weekend work to meet deadlines
• Sitting for extended periods of time
• Lifting and transporting of moderately heavy objects, such as computers and peripherals

Skills Required

Stock Management, Data Privacy, Excel, Troubleshooting, It Asset Management