Senior Network Engineer

Senior Engineer – Network Operations

Job Title : Senior Engineer – Network Operations

Department : Engineering and Operations

Location : Mumbai

Reporting : Manager Operations

Job Type : Full Time

Shift : Rotational Shift

PRE-REQUISITES

Hands-on troubleshooting experience in Enterprise LAN / WAN environment

Strong technical subject matter expertise on the following :

Cisco GSR routers and switches like Catalyst 3560 / 3750 / 4948

Juniper MX series routers and switches

SDWAN – Silver Peak (Aruba / HP), Cisco Viptela, Fortinet

Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA

Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols

Knowledge of MPLS, QoS and VoIP

Knowledge on SDWAN technologies using Silver Peak (Aruba / HP), Viptela and Fortinet

Knowledge of security technologies

Knowledge on scripting languages like Python

Excellent communications skills and must have worked with Global customers and global carriers

RESPONSIBILITIES

Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network / security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers.

Remote management and monitor Network Operations

Support NOC 24x7 for large global clients that have a distributed LAN / WAN setup

Provide Level 2 and Level 3 support for Incident Management / Ticket Resolution

Create MOP / SOP and plan Change Management process

Perform Performance Tuning of network devices and create SOPs

Work with Telecommunication Service Providers to resolve escalated circuit problems

Plan and perform upgrade of firmware

Work with hardware / software vendors to resolve problems

Train and mentor juniors

Act as an SME SPOC for certain network products

Provide technical inputs for weekly / monthly customer service review reports

Any additional task given to the incumbent from time-to-time based on business needs

TRAINING AND CERTIFICATION

CCNA, CCNP, JCNIA, JNCIS, JNCIP

EXPERIENCE

Minimum 5 years of progressive, relevant experience and proven capability to work in a complex network environment

EDUCATION

Bachelor in Engineering - Computers / Electronics / Communication or related field

Graduate / Post Graduate in Science / Maths / IT or related streams with relevant technology experience

OTHER SKILLS

Good communication skills - written as well as verbal

Passion to work on core technology platform

ITIL process awareness